• otto888

  thx! I WILL PASS THE INSTALL!

• http://www.liamdaly.co.uk DN2004

  in xp i think it is C:\Documents and Settings\All Users\Application Data

• http://www.liamdaly.co.uk DN2004

  C:\Documents and Settings\All Users\Application Data does seem to work :) Was getting this issue, delete mentioned folders from there and installed fine.

• http://scottisafool.spaces.live.com ScottIsAFool

  Excellent, thanks for that :)

• Adam

  um. Im running xp home and I dont seem to have that folder
  (Application data

• Adam

  someone please help me..

• http://www.liamdaly.co.uk DN2004

  Open up internet explorer copy and paste C:\Documents and Settings\All Users\Application Data and hit enter :)

• http://www.liamdaly.co.uk DN2004

  Sorry forgot to mention C:\Documents and Settings\All Users\Application Data goes into the address bar and hit enter

• Adam

  oh. thx i just found out my computer was hiding hidden files and folders so i couldent see it. Thx much appreciated

• rhann

  horray was driving me round the bend for last two hours

• AndyD

  Thanks. :)

  I didn’t even have to restart after deleting.

• http://xxdesmusxx.net xxdesmus

  If you REALLY want to make my month … I can’t get Windows Live Mail Desktop to load any longer. It literally worked great for about 4 months and then one day after a reboot it no longer will open up. I’ll start the app, and then it just minimizes down the tray and that’s it. I can’t even close it without ending the task.

  Like I said, if you can find out a fix for this I’d be so thrilled.

• swanny92

  Cool thanks for this. I guess in some ways installing the leaked Messenger build wasn’t overly a good idea after all lol. Funny considering you only had to wait another 4 days for it to come out anyway.

• rhann

  got same prob even without the leaked messenger

• http://bot2k3.net Inky

  Cheers Chris, worked like a charm.

• Chris

  Inky – you expected anything else? ;)

  xxdesmus – sounds like you need to uninstall the application and then manually remove all the registry entries relating to it. Send me an email and I’ll try to help.

• aho

  Thanks for this information, now it works fine for me!
  Before i read this i have been trying hours trying different things to get it to work!

• DavidK

  Well I found a problem… all my contacts have disappeared, none in Messenger and none in Live Mail, but they’re all still in my Live Hotmail… a syncing problem I guess…

• http://xxdesmusxx.net xxdesmus

  Thanks for the offer Chris. I upgraded to Windows Live Mail and it seems to be working (for the moment at least). I’ll drop you an email if it decides to die again. :)

• byrd

  Thank you, it worked for me and I was able to install WLM 8.5 and WLW (Writer) but when I tried WLM (Mail – acronym hell, here) I had to re-do it again.

  Also, Writer will not open, it simply crashes. :/

• rhann

  before they released these did they bother to test the installers together???

• Hb8

  Glad I’m not loosing my marbles. Here I thought it was my system that was borked :-s

  Thanks! Will definitely give it a try on the next box.

• Felu

  Why delete files when there is a better way :P?

  1. Remove all new Live setup-based products, if you managed to get any installed.

  2. Attempt installation of Live setup-based product (i.e. Messenger)

  3. Navigate to C:\ProgramData\WLInstaller
  (replacing C with your root drive letter)

  4. Locate/open latest log file.

  5. Search for “entering maintenance mode”. If you find something similar to the following, you’re affected, otherwise stop.

  SI (s) (9C:DC) [23:01:39:620]: Product registered: entering maintenance mode

  6. Beginning at the top of the file again, search for “Original package ==>”.

  7. Take note of the package, including its full path, after the ==>.
  (example: C:\Windows\Installer\28cc0b.msi)

  8. Close the log file, click Start, Run and issue the following command:
  msiexec /x

  (example: msiexec /x C:\Windows\Installer\28cc0b.msi)

  9. Acknowledge any prompts and the Windows Live installer (from any previous build) will be uninstalled properly. No reboot required.

  10. Dance around!

• mlc130104

  Felu – What can i do that then?
  MSI (s) (30:E8) [21:56:31:031]: Original package ==> C:\DOCUME~1\user\LOCALS~1\Temp\{3FABE7A2-67E8-4D9E-965E-3C0D629A2079}\dashboard.msi
  MSI (s) (30:E8) [21:56:31:062]: Package we’re running from ==> C:\WINDOWS\Installer\a028da.msi

  A interesting path

• mlc130104

  A strange experience….
  I could easily install Writer, Mail.
  But I could not install WLM 8.5…
  Although tried many times…

• j.heyer

  I was able to install Messenger 8.5 but I was unable to install Mail. I tried all the techniqes listed above and I was unable to get it working. Any help would be appreciated.

• http://www.lifeinvasion.com zlinko

  Hmm.. I have had no problems installing any of the new betas

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