Microsoft confirms Symbian mobile messenger charges – Nothing decided yet for Windows Mobile

After today’s reports by users on MoDaCo that Windows Mobile and Symbian users were all seeing notifications informing them to sign up to a trial period for Windows Live Mobile Messenger, we’ve received a statement back from Microsoft after our original post.  Here’s what Matt Champagne, Director of Windows Live Mobile Services said:

“This week we rolled out a direct-to-consumer billing service for the Windows Live client on Nokia S60 in the UK and Sweden. Although we are considering doing the same at a future time for Windows Mobile, this has not been implemented – however, something happened and many of you saw a trial message on Windows Mobile devices. Windows Mobile customers shouldn’t have received any notifications of a 30-day trial and we are working as quickly as possible to correct this.

As you may know, we offer Messenger services through mobile operators on lots of handsets, not just Windows Mobile. Traditionally, customers have been billed by their mobile operators for many of these services, either directly or through their data package.”

So Windows Mobile users can breathe a sigh of relief for the time being as the notifications they are seeing are just an error, or at least that’s what we’re being told.

In addition, Microsoft confirmed although pricing will vary by country, the approximate cost will be €2. The rollout for Symbian users looks set to be as follows:

Phase 1: Direct Consumer billing begins in 10 markets January-March 2008 (Sweden, UK, Spain, France, Germany, Denmark, Finland, Netherlands, Norway and Australia)

Phase 2 : Direct Consumer billing begins April-June 2008 (Belgium, Ireland, Portugal, Austria, Switzerland)

Any other questions drop them below and we’ll see if we can get some of them clarified.