LiveSide gets Hotmail Wave 3, Windows Live Wire commenters want a recall

I use Hotmail to access my liveside.net email at work, and today I was greeted with the notification that Hotmail Wave 3 was active for the account.  Just checking now and not all of our accounts have migrated, but kip *at* liveside.net has and also feedback *at* liveside.net:

Hotmail Wave3 notification

(btw the LiveSide logo at the top comes from our use of Windows Live Admin Center, which we use to manage our email)

The new interface is definitely fast, but as one of our readers pointed out, not everyone seems happy with the new version.  Toph pointed us to two posts on the Windows Live Wire blog that have garnered nearly 2000 comments about the new Hotmail.  A quick study show that the reaction is overwhelmingly (and sometimes quite graphically) negative.  The earlier post, “Hotmail is Fast, Fast, Fast”  is up to 1347 (and counting) comments, and another post, this one actually on  “Changes to MSN Groups” is up to 517 as of this writing (many of the comments on the MSN post are complaining about the switch to Multiply.com, but commenters have been piling on there about Hotmail as well).

Many commenters, from a quick scan of the comments, dislike the general interface, but also seem to be unable to get to their folders (an issue, which seems to be fixed, that had to do with larger font settings in Internet Explorer), are quite disappointed (to put it mildly) with the lack of a scrolling feature (mail is shown in sets of 25 at a time, with a pager at the bottom):

hotmail pager

Many complaints also center around users’ loss of their Favorites in mail.  Apparently this was done to accomodate the use of Favorites across Windows Live:

hotmail favorites

It’s hard to tell how widespread the dissatisfaction is with the new version: some resistance to change of any kind is to be expected, although 2,000 comments, almost all of them negative, and most of them calling for a return to the “classic” version, are a little hard to ignore.  That all these commenters found Windows Live Wire to voice their displeasure is telling.

Comments

  • http://www.liveside.net/members/nikhil_5F00_jain/default.aspx nikhil_jain

    My WL Hotmail account switch over to new version from last week. I have n’t find any kind of prob in my account. Everthng is goin f9 wth me.

    I thnk their may sme kind of pepople hw createing neagtive image on new version ..

  • http://vasudevg.blogspot.com/ Vasudev

    I agree with Nikhil, I too have got this new upgrade since couple of weeks and I too dont have any problem. May be some people find it difficult to adjust to any change.
    But for some, the interface may look, more with white space So may be this could be improved upon. But here also I dont have any prob. May be I would expect more good themes.
    The Contacts List display has also been revamped and it looks good.

  • http://www.liveside.net/members/Khristopher/default.aspx Khristopher

    Maybe Microsoft is just getting better at getting better at showing people where to give feedback on their products.

    Also, I love the new Hotmail version. I’ve had it for a few weeks now, and it’s great.
    The only thing I don’t like is the numbered pages.

  • http://www.liveside.net/members/BV2312/default.aspx BV2312

    yeah i got mine tooo!!! woohoo no issues here yet tho

  • damaster

    I thought the numbered pages had always been there in Hotmail? My Hotmail (Wave 2) has the numbered pages too – well not really “numbered” but it has the arrows to go to the next page.

    It’s Windows Live Mail (the client) that doesn’t have the pages thing right?

  • http://www.liveside.net/members/BV2312/default.aspx BV2312

    Found on issue with attachments…

    The issue being when ppl send fwd and they fwd on sometimes the attachment gets within a fwd

    yesterday when i recieved one i could see a powerpoint attachment within an e-mail.

    Today in the same e-mail i can only see a mht file and not the pps file that i could view yday.

    If i use Outlook the file is there but within the attachment of the fwds

    Hopefully this makes sense to someone….

  • http://www.levidesigns.co.uk levi3man

    This is weird, as soon as you announce some of your email accounts now have wave 3 i too get wave 3? well i guess its groups of servers being updated.

    anyway. i cannot believe how blisteringly fast it was, there was no loading screen whatsoever like before, i typed in hotmail.com and it showed me my inbox faster than http://www.google.com can show up! amazing!

    i think microsoft will be making some money out of people, and me, because i really want to get rid of those adverts at the top. how do you do it again? hotmail plus or something?…

  • http://www.liveside.net/members/DN2004/default.aspx DN2004

    Works great here too have not had a single issue yet unsure what people have problems with. Also the numbering have been there for sometime now since wave 2?

  • http://vasudevg.blogspot.com/ Vasudev

    One more thing I had noted was, for the first time when you click on ‘Calendar’ from the left pane , you will goto the Old ver of Calendar. While if you clcik ‘Calendar’ from the ‘More’ option at top header you will get the new wave3 beta calendar. ANd once you have clicked that, you will get the new ver from the Left pane calendar option also.
    And from the Left ‘calendar’ option you will see a placeholder for ‘option’ on top right. This has to be corrected.

    Is anybody else also observed?

  • http://www.liveside.net/members/Sunshine/default.aspx Sunshine

    Yay, I too got the Wave 3 hotmail today :D
    Vasudev: when I click more > calendar I get a Connection Error (had that before Wave 3 mail too, at least since the weekend): “There’s a problem connecting to Windows Live Calendar right now. Please make sure that you’re connected to the Internet and try again.”
    When I click Calendar from the left panel I get a Turkish (yea, odd eh)  message: “Windows Live Takvim kullanılamıyorLütfen daha sonra yeniden deneyin. Bu rahatsızlık nedeniyle özür dileriz.”
    Definately something going wrong with Calendar…

  • http://www.liveside.net/members/nikhil_5F00_jain/default.aspx nikhil_jain

    @Vasudev : I jst observe that in both the case new version of Calendar is open up in my both the account..

  • http://www.liveside.net/members/BV2312/default.aspx BV2312

    The reason why thats happening becuase there are 2 different links

    http://mail.live.com/mail/calendar.aspx (left side)

    http://g.live.com/9uxp9en-gb/hdr_main6??su=http://shared.live.com/Live.Mail (drop down)

  • http://www.liveside.net/members/cJr/default.aspx cJr

    Mannn… they’ve forgotten about me :P

    I still don’t have it on any 3 of my accounts :(

  • http://www.liveside.net/members/ChaosAngelic/default.aspx ChaosAngelic

    Agh! I got it on my second email account… but it’s one that I had forwarded to my main account! I want it there… =/

    Oh well, at least I get to try it out! I don’t get what’s so bad about it… everyone here wants it, everyone there hates it.

  • http://www.levidesigns.co.uk levi3man

    So i posted i got wave 3 today….

    2 minutes ago guess what happend? “hotmail has been updated, close or sign out and in again…”

    i was thinking: “yay messenger ability is already being added wo hooo!”

    so i closed my browser, opened it up again, went into hotmail….i saw a loading screen. Part of me felt that it was exected, the mesenger capability may require more loading perhaps. Another part of me was saying “it cant be going back to the old version surely, nah or course not dont be silly levi, they wouldnt go back”

    loading completes…behold. what did i see.

    STUPID OLD VERSION!

    not happy right now. ive never hated something on my screen as much as i did three minutes ago. (ok well i hate the apple adds more but thats different)

  • http://www.liveside.net/members/BV2312/default.aspx BV2312

    @cJr don’t worry 2 of my account still don’t have it

  • http://www.liveside.net/members/nikhil_5F00_jain/default.aspx nikhil_jain

    I still hve n’t get char feature within m inbox..

  • http://www.liveside.net/members/nikhil_5F00_jain/default.aspx nikhil_jain

    yup I mean chat feature..

  • http://www.liveside.net/members/levi3man/default.aspx levi3man

    So no one else has been forced back to the old version? Why me?

  • http://www.liveside.net/members/BV2312/default.aspx BV2312

    @levi3man Have u deleted your temp files?

  • http://www.liveside.net/members/Max_5F00_h_5F00_91/default.aspx Maxh91

    My….old account get updated…. Bay115 !

    ( Why i have change address??? ) XD

  • http://www.liveside.net/members/cJr/default.aspx cJr

    @BV2312: Thank you for the info, just checked & I now have it!! XD Although it didn’t give me the message saying “Your inbox has a slightly new look” etc, it just went straight to my inbox with the new version… strange!

    I LOVE it though, it looks much better. The only problem is, we are still not allowed to choose different colours like we always could before :( We only get a choice of about 6 different, stupid, themes.

    I don’t see why we can’t change it to red with the flair, green with the flair, etc. It’s stupid!

  • http://www.liveside.net/members/rieuwa/default.aspx rieuwa

    I also got the upgrade today…

    I’m very pleased with the upgrade on IE or firefox on my personal Windows machine (although i still insist that the banner looks so ugly on top…)

    However, I tried accessing my mail account on Firefox on Linux (which I have to use at work) and it completely locked up firefox. I then rebooted the machine, and then after endless waiting my inbox finally appeared (without the ad on top, just a blank space…) and then I am totally unable to write/reply to emails….. Not too happy :(

  • http://www.liveside.net/members/DN2004/default.aspx DN2004

    issues I have noticed – only minor but still
    No confirmation when emptying either the Junk or Deleted items
    No little “x” or emptry button on junk or deleted items you have to manually go in and empty them. Other then that I have no problems with the new version… yet

    I havent managed to test it on my MacBook and in Firefox yet

  • http://www.liveside.net/members/BV2312/default.aspx BV2312

    @Rieuwa

    Works fine with me on
    FF 3
    Opera 9.52
    and Safari 3.1.2 (Only used it here there as it’s 100%Acid 3)

  • http://www.liveside.net/members/zaf/default.aspx zaf

    I cnt select multiple messages at a time!!!! thats dumb. i hav to press SELECT ALL

  • http://www.liveside.net/members/Tony-T/default.aspx Tony T

    Got mine this am on bay 117.

    It’s slow as molasses right now. :-(

  • http://www.liveside.net/members/rieuwa/default.aspx rieuwa

    @BV3212

    Thanks…. I’ll try again and see…. It’s FF3.0.2 on OpenSuse which I’m having difficulty with…

  • http://www.liveside.net/members/cJr/default.aspx cJr

    @zaf: I am able to select more than 1 message at a time. Try clearing your cache.

    I have noticed one problem with it (as well as them stupidly not allowing us to select different colours for our layout – only silly ‘themes’ – I would like both colours & theme patterns), you cannot resize the column with folders in, only the column with the messages in.

    This is bad because sometimes we have longer folder names.

    Other than those two problems, I love the new Hotmail, much better,

  • http://liveside.net/members/surilamin/default.aspx surilamin

    My account was switched to the new version today also…

  • jntowers

    My 3 free accounts have upgraded, but my 1 hotmail plus account has not – nor has my wife’s hotmail plus account… so it’s hard to test since those 3 accounts are used strictly for forwarding, but everything seems to be working smoothly with them.

  • http://lituus.co.nr lituus

    I dunno why, but I always receive most of the WL upgrades before the “public” does. I’ve also received quite a few beta/survey invites over the past year and half or more. I’m not a “insider”, a “beta-tester”, a “target audience” or on any of the dogfood servers. I have never been to an MS conference or ever seen an employee in person. For some reason, I was receiving OEM system builder, partner, and developer e-mails till two months ago as well. And I’ve never really touched code.

    ?

  • http://www.liveside.net/members/ChaosAngelic/default.aspx ChaosAngelic

    I keep going back there and looking at all the comments. Some of them are really stupid. One in particular says that there have been no comments on that page between the post date and today. Must’ve been hitting the “First 20 Comments” button, huh?

    I sometimes wonder if these are real customers or a bunch of Apple employees posting all day long. And Google. And Yahoo…

  • http://www.liveside.net/members/rgonzruiz/default.aspx rgonzruiz

    I like the new version a lot… the only problem is that I’m using Google Chrome and neither the compose nor reply functions work (the edit area appears disabled)… I think this is a known issue… can anyone confirm? (BTW works fine and fast on FF3)

  • http://www.liveside.net/members/cJr/default.aspx cJr

    :O :O :O :O :O :O :O

    They’ve taken the new Hotmail off me! :O

    Whyyyy? :| As soon as I get it, it’s swiped away from me… TEASES! :P

    (Obviously I know it’s probably due to some sort of bug or something, but it’s very annoying)

    By the way, before they took it away from me, I noticed an inconsistency – instead of “People” they put “Contacts” down the left bottom, just above “Calendar”. It shoud say “People” as that is what it is called. Secondly in Hotmail it said “Contact list” there for me & “Contacts” on Calendar. So not only is it an inconsistency with the name of the actual service, they even have that wrong name different in Calendar & Hotmail.

  • http://www.liveside.net/members/ChaosAngelic/default.aspx ChaosAngelic

    I JUST got the new Hotmail on my main account. Like, a few seconds ago. They better not take it away from that one…

  • http://www.liveside.net/members/ChaosAngelic/default.aspx ChaosAngelic

    Alright, let me say something here… I found that I didn’t actually get the new Hotmail on my main account. However, I got it on my second account (linked to my main account). If I login with the account that has Wave 3 Hotmail and switch to my main account… I get Wave 3 there as well.

  • damaster

    @ChaosAngelic: Yes the same happened to me too. But now it gets me to the new Hotmail straight away – looks like it’s fully upgraded now.

    By the way check out:
    http://www.windowslive-hotmail.com

    It’s been updated with the new Wave 3 hotmail stuff.

  • http://www.liveside.net/members/cJr/default.aspx cJr

    Yeah, I have the new Hotmail again too now & also noticed something which hopefully points to a name change to “Windows Live Mail” which I have sent to the tips email address.

  • http://www.liveside.net/members/tweeter/default.aspx tweeter

    i have got my wlhotmail wave 3 today in my other accounts. and it looks neat.
    its a breeze and feel very good to access wave3 on IE8.
    and on my IE7 at work, its unresponsive many times if i click 2-3 messages fast .. bcos of the page top ads. and i had to kill my browser many times.
    and hotmail fonts sucks on Firefox and chrome.

    its only good on IE8.

  • http://www.liveside.net/members/cJr/default.aspx cJr

    @tweeter:

    What do you mean when you say “the fonts suck on Firefox & Chrome”?

    The fonts look perfect to me :/

  • http://www.liveside.net/members/cJr/default.aspx cJr

    BTW another inconsistency is the format bar above the textareas!

    In the “New Message” screen when writing a new email, it is very modern & updated (e.g. the ‘emoticon’ icon or the ‘bold’ icon, etc), whereas if you go to edit your signature (& other things which have the format toolbar above the text area) they have the old ‘MSN Hotmail era’ format toolbar.

    If anybody understands what I mean?

    This is a ridiculous inconsistency & I found all of these with 5 minutes of using the new Windows Live Hotmail as I would use it daily.

  • damaster

    @cJr: Yup I understand what you mean – in places like editing your Signature or Automated Vacation Replies.

    Talking about the “new” text editing bar, anyone noticed the new one actually allow you to have less colours that before? The original one allowed all colour ranges (any RGB/CMYK values), whereas the new one only allows the default “office 2007″ colour templates.

    Also it’s weird that in Safari, the Signature and AutoVacation Replies text editing fields have no editing toolbar, but the Compose Email one does…

  • http://www.liveside.net/members/tweeter/default.aspx tweeter

    @cJr :
    Font wise , they look better on my home computer ..on FireFox and Chrome. though not as good as IE8.
    but, the fonts sucked on my work computer ..on FF/Chrome.

    In chrome , – i cant compose a message.i am not sure ..whether hotmail supports chrome yet. since i’m slowly ditching FF for chrome bcos of its speed.it will be good if they fix this.

    overall ..hotmail wave3 feels good .

  • http://www.liveside.net/members/cJr/default.aspx cJr

    Yes damaster, that was the other example I was thinking of – the automated vacation replies :D

    It’s ridiculous they can’t implement this new text editing bar into the whole of Hotmail – I don’t understand why they don’t :S

    As for the issue in Safari, that must just be a bug, hopefully they know about it.

    I’ve not noticed any lack of colours (but then I didn’t know you could have more than what is on the pallete anyway before). The amount of colours when composing a message is much more improved than the ‘old’ text edit bar currently in the Wave 3 hotmail (the bar on personal sugnature, for example)

  • http://www.liveside.net/members/nikhil_5F00_jain/default.aspx nikhil_jain

    All my 3 accounts upgrade to new version and i hve n’t find any issue in them. Happy wth new version

  • http://www.liveside.net/members/tweeter/default.aspx tweeter

    with the wave 3 in place, Home link isn’t workig any more. Windows . loos like, we need to wait for the new windows live Home page.

  • whitetern

    My account was upgraded today. It sure is faster than the previous version and now works perfectly with Firefox too.
    Most useful feature I came across was the ability to search the emails although it sometimes take a bit longer to process.

    Am i having a problem, or the Deleted emails now cannot be deleted without first going to the folder?

  • http://www.liveside.net/members/BV2312/default.aspx BV2312

    @Whitetern yeah you don’t have an icon anymore to automatically delete without viewing the folder it self

    is it only me but i don;t get why so many people are complaining about the new version? especially on WL Wire blog….

    are they complaining about too much whiteness?
    their screen resolution is different so everything is squashed (i use 1024 x 768)
    they are using something that is blocking WL Hotmail to load fully?

    I just do not get it….

  • http://www.liveside.net/members/cJr/default.aspx cJr

    @BV2312:

    Well I love the new Hotmail, but there are still plenty of things wrong with it (such as not being able to drag the folder list & make it wider anymore, not having an “x” when hovering over the Deleted & Junk folders, not being able to select different colours – only rubbish themes, the old message format bar when editing signature & vacation replies, etc).

    It is still better than the Wave 1 & 2 Hotmail interfaces, but they could easily incorporate those vital things they have overlooked.

    Also, I’ve now decided that the user picture on the web services of Wave 3 is way too small (a problem with the whole Wave 3 header) – it is tiny & you can’t make out half the things you put in there.

  • jntowers

    @BV2312

    I’ve wondered the same thing – yet so many people seemed to be having similar problems. I’d be willing to bet that half of the complaints on the WL Wire blog are from people still running win 95 or 98 or using IE5 or lower on a CRT that can’t handle more than 800×600.

    I’ve had zero problems, and really like it, but obviously there’s always room for improvement (cJr had some good ones – plus, how about a “check mail” button??). My wife, who is one of those who hates change, especially in email, said the changes have had almost no affect on how she uses her email each day, so she’s been happy so far, too…

  • http://www.liveside.net/members/kbhasi/default.aspx kbhasi

    I managed to get hotmail wave 3. Here’s how I did it:

    In my ‘old’ hotmail, I set the theme to default. then I switched to the light version. A few days later, click on your messenger wave 3 taskbar icon and then click “E-mail inbox”. It would not take you to your hotmail, but to msn.com. Now click on hotmail. You should see the hotmail wave 3 screen, click to not show it again if you want. Then click continue. Ta-da! You are now in hotmail wave 3. It’s just a miracle for me.

  • http://www.liveside.net/members/cJr/default.aspx cJr

    @kbhasi:

    There is actually no way that would change your Hotmail interface from Wave 2 to Wave 3, sorry.

    What must have happened is that you must have been upgraded to Wave 3 within the “few days” you waited.

    The majority of users were upgraded to Wave 3 on 4th November, so you must have been one of them,

  • http://www.liveside.net/members/BV2312/default.aspx BV2312

    I found another issue with WL Hotmail the folder text size are so big that only the first 6 folder show up and they are not using the spaces around the area properly as they could decrease the size and increase the scroll bar for the ‘folder list’