My Phone: Failure to sign in the application on the phone issue addressed

myphone_thumb_79c947fe Mobile There have been reports of My Phone users not being able to successfully sign in on the phone, even when they received a confirmation that their account was activated. The My Phone team has addressed this issue and posted the following fix for those affected:

The affected users will need to complete the following steps for resolving the issue:

  1. Uninstall the existing application on the phone:

    1. For Touch phones with stylus: Go to Start > Settings > System > Remove Programs > Choose "Microsoft My Phone" and press Remove.
    2. For Non-Touch screen: Go to Start > Settings > Remove Programs > Choose "Microsoft My Phone" and press Remove.
  2. Once the application is successfully removed go to the SMS which you received from the My Phone service to download the updated installer again.

    1. If you do not have the SMS you can log on to the Web Site at http://myphone.microsoft.com and request a SMS again.
    2. You can also choose to enter the URL manually in the Internet Explorer on your phone: http://myphone.microsoft.com/install
  3. After the application is successfully installed launch it by going to Start > Programs > Microsoft My Phone
  4. Complete the sign in experience.

PS: There is no action required for unaffected users who are successfully able to synchronize their phone with the service.

My Phone Beta was announced this week by Steve Ballmer at the Mobile World Congress in Barcelona.

Microsoft My Phone syncs information between your mobile phone and the web, enabling you to:

  • Back up and restore your phone’s information to a password-protected web site
  • Access and update your contacts and appointments through your web account
  • Share photos on your phone with family and friends

Currently, Microsoft My Phone works only on phones that run the Windows Mobile 6+ operating system. This includes phones from many different manufacturers and mobile operators. To check which version of Windows Mobile your phone is using, click Start > Settings > About on your phone.

More information about Microsoft My Phone

Sign up to get on the waiting list for access to the beta.

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