Live.com was down, now back

By Kip Kniskern on February 16, 2010 8:16 PM

3 comments

Just about everything on the Live.com domain is down, for us and for our readers around the world. A ping to live.com times out:

EDIT: Well you learn something new every day: Microsoft does not respond to pings, according to this tweet:

The Live ID service was definitely down, however.

Our Twitter followers are reporting that Zune and Xbox Live users are not able to sign in, either, as they use Live ID. Live Mesh appears to be up, however, again according to our followers:

OK All Better Now

While writing this post, live.com has come back up. Microsoft is investigating the outage, according to tweeters.

UPDATE:

@WindowsLive, the official Twitter account of Microsoft Windows Live, acknowledges the issue in a 3 part tweet

Posted in News | Tags: Live.com

Comments

Josh

Maybe someone tripped over a wire at the data centre. :P
Chris

Glad I’m was not the only one. Wonder what caused it.
Sunshine – LiveSide.net

Update:

http://windowsteamblog.com/blogs/windowslive/archive/2010/02/16/short-outage-now-resolved.aspx

As some of you may have noticed (we heard from you on Twitter!) we had an issue with the Windows Live ID service between 9 and 10AM PST this morning. Due to the failure of one server, Windows Live ID logins were failing for some customers, and this increased the load on our remaining servers. We took the problematic server offline and brought a new server into rotation. We identified the root cause and fixed it in less than an hour, but it took a while to resolve the logjam that had built up in the meantime, and to redistribute the load to normal levels.

As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again. We’re very sorry for the inconvenience this may have caused to you, our customers and partners.

Arthur De Haan
Windows Live

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