Windows Live Calendar Wave 4 upgrade causing calendars and events to disappear?

Earlier this month, one of my Windows Live accounts started to encounter some problems, as none of my calendars and events would like to load in Windows Live Calendar. Not only this, but each time I start up my Windows Live Mail, an error message would appear saying that the Calendar web service is unavailable. Thinking this might be related to the Wave 4 upgrade, I gave Microsoft some time to fix this issue, despite I rely on my Calendar for quite a lot of my day-to-day activities. As I was about to do a post on the “new” Calendar, here’s a screenshot of my new Windows Live Calendar – actually, the lack-of-calendar view:

Calendar problem
(Mind you, my account is part of several Windows Live Groups, and if you’ve used Group before, you would’ve noticed that all the Groups calendar should automatically appear in your calendar list too.)

At first, I thought I was just one unlucky individual with a messed up account. As the Windows Live Solution Center is now the only official channel for any Windows Live-related support, I thought I’d give it a try. Upon visiting the Calendar Forum, it seems like I’m not alone. There are at least a dozen or more unanswered threads on there talking about the same problem – and it seems to have happened within the past few weeks too. The problem is, Microsoft has not provided any official response to any of these threads as to why this has occurred, or any timeline as to when this will get fixed (great support channel there!) So here I am, left hanging for almost three weeks without access to my Calendar events, and have not heard any response from a Windows Live Support representative.

As most of the threads reported this problem around the period when the new Windows Live Wave 4 web services went live, we’re suspecting this has to do some problems with the Windows Live Calendar Wave 4 upgrade, affecting certain Windows Live IDs only.

Are you experiencing problems with your Windows Live Calendar too? If so, let us know by leaving a comment below! Microsoft, if you are reading this, I hope you’re busy fixing the issue!

Comments

  • Luca

    Here no problems with calendar, that is in wave 4, while hotmail still in wave 3. :)

  • JohnCz

    Same as Luca. All my calendar items carried over fine in wave 4. Just waiting for Hotmail update to wave 4.

  • bartw78

    Calendar is fine! (Wave 4). However. I notice that when I update my status in Messenger, it wont update on my Profile. More Wave 4 hick-ups perhaps?

  • Asrialys

    My calendar is fine as well.

  • brianm76

    I am at work (using IE 7 blah) and getting blank page with small red x where an image should be when I go to http://calendar.live.com. Not sure if this is work netowrk blocking calendar (they don’t block any other calendar service). I can access same URL on Iphone and that brings up the new mobile version of the calendar….

  • GraphiteCube

    My Windows Live account is still in Wave 3, my calendar is fine.

  • Fatson

    My calendar is Wave 4. No problems. Just waiting on Hotmail.

  • Pradeepviswav

    My calendar is Wave 4. No problems. Just waiting on Hotmail.

  • bartw78

    Anybody seen any issues with users of Hotmail Wave 4? Perhaps on Windows Live Solution Center. If not, roll out must be smooth, which might accelerate it…..

  • http://www.facebook.com/wagnerkdw Kevin Wagner

    My cal w4 is just fine. Was hoping to see the new hotmail by now…

  • http://profiles.yahoo.com/u/4WX3IBUF7BLSMKECB6WFSVS5UQ Jeff

    No problems here. Calendar is Wave 4 now and everything transferred over.

  • DavidD

    Folks, thanks for the posts about this issue. We realized after our release that some users weren’t able to see their calendars. We resolved the issue and rolled out a fix. If you are still seeing issues, please let us know via the Help Forum and we’ll work to resolve the issue: http://windowslivehelp.com/forums.aspx?productid=16

  • Capli

    I had exactly the same problem. But i guess now everything is fine. I cant say about Live Mail right now, but on the web I finally got Wave 4 (except Hotmail).

  • DavidD

    Hi all, we’re aware of a problem that is affecting a small number of users. This issue causes the user to not see their calendars. Rest assured the data is still there and we’ll get you back and running shortly. Thanks for your patience.

  • DavidD

    Folks, we’ve determined that the issue impacted fewer than 100 users. We are rolling out the fix shortly. We’re sorry if you were one of the “lucky” few. If you have issues in the future you can contact support. http://windowslivehelp.com/forums.aspx?productid=16 . Thanks!

    • Sunshine – LiveSide.net

      Thanks for the update, DavidD :)

      • DavidD

        Thank you! And, it looks like we actually had fewer than 25 people impacted. DAMASTER was quite special :-).

    • JSYOUNG571

      Hello David D. I contacted support 3 to 4 days ago about another issue that is effecting Windows Live Hotmail right now. That issue is for people who have Windows Live Hotmail Plus. It is nothing major , but we are seeing ads in our accounts now. Is it because of the upgrade that is rolling out?

      • Skafka

        People are seeing ads in Hotmail or Calendar? If you send me your account name to skafka at microsoft dot com I’ll take a look.

    • Damaster – LiveSide.net

      Thanks for the follow up David! Very much appreciated!