Windows Live Solution Center gets a new look

By damaster | Posted January 25, 2011 8 comments

Microsoft silently updated their Windows Live Solution Center website today to have a more consistent look with their Windows Live properties. While not exactly adopting the "Wave 4" header used on the Windows Live web properties, it definitely uses the same background image to make it seem more closely related to Windows Live than the old white look. Take a look of the new Windows Live Solution Center below:

Windows Live Solution Center

As you can see, the topics/services has also been re-organised to fit under the "four pillars of Windows Live": Hotmail, Messenger, SkyDrive and Essentials. Interestingly, while the now-discontinued services like Spaces and FrameIt are categorised under "Other", social-oriented services like Groups and Profile are curiously grouped under this category too.

The functionality of Windows Live Solution Center has not been changed as part of this update, however, once you’re logged in with your Windows Live ID, it is now much easier to access specific threads that had been raised or contributed by you by clicking on "Customer Escalation" and "My Threads" in the header.

Now we wonder when Windows Live Admin Center, the only still-active Windows Live web service, will ever upgrade to the latest Wave 4 header?

Posted January 25th, 2011 at 5:54 am
  • http://twitter.com/FranklinWhale Franklin Tse

    It also fully supports HTTPS: https://www.windowslivehelp.com/

  • http://twitter.com/FranklinWhale Franklin Tse

    It also fully supports HTTPS: https://www.windowslivehelp.com/

  • Noel

    Every time WLSC has a facelift (and it’s happened regularly since it was completely revamped almost a year ago), something breaks. This time it’s My Threads and My Subscriptions that haven’t worked properly since last week’s update to the forum software. (Despite what Damaster writes, My Threads and Customer Escalations have been available from every page for several months – so long as you’re signed in.) There are so many faults in the way the site works that it’s surprising it works at all; the single most annoying thing is the totally crippled search, which to my mind is probably the most important function of all. Thousands of posts could be rendered unnecessary if search worked.

    • Mark

      I’m with WLSC – do you have a specific link(s) that we can look at. We’ve tried to replicate the issue and could not.

  • Noel

    Every time WLSC has a facelift (and it’s happened regularly since it was completely revamped almost a year ago), something breaks. This time it’s My Threads and My Subscriptions that haven’t worked properly since last week’s update to the forum software. (Despite what Damaster writes, My Threads and Customer Escalations have been available from every page for several months – so long as you’re signed in.) There are so many faults in the way the site works that it’s surprising it works at all; the single most annoying thing is the totally crippled search, which to my mind is probably the most important function of all. Thousands of posts could be rendered unnecessary if search worked.

    • Mark

      I’m with WLSC – do you have a specific link(s) that we can look at. We’ve tried to replicate the issue and could not.

  • Anonymous

    Window Dressing change is OK … now if they would staff it properly. Would be a blessing to see “actual assistance” being given to users in lieu of generalities or “we are working on it”

  • CustomComputers

    Window Dressing change is OK … now if they would staff it properly. Would be a blessing to see “actual assistance” being given to users in lieu of generalities or “we are working on it”