What is SkyDrive waiting for?

dropboxToday the headlines are all about Dropbox, and how the fast-rising company turned down an offer from Steve Jobs, who called the file storage and sharing service “a feature, not a product”.  Precisely.

Dropbox has been getting a lot of headlines lately, as has iCloud, the “feature” that Apple built into iOS5.  Forbes is featuring Dropbox and company founder Drew Houston on its cover this month, as the company just finished a $250 million round of funding, with a valuation placed at $4 billion.  Dropbox has 50 million users, with a new one added “every second”, and with its freemium model (a free entry tier with additional storage available for a monthly price), Houston told Forbes that even if it didn’t add a single user next year, its revenues would double (from around $240 million this year).

Interestingly, in a video “chat” among Forbes editors, in part discussing Dropbox’s potential competitors, smaller companies, Apple’s iCloud, and a potential move into the space by Google are all seen as threats, but Microsoft and SkyDrive aren’t even mentioned:

If you’ve been following along at home, you know that we’ve long been fans of, and been frustrated by Microsoft’s cloud storage story, specifically SkyDrive.  Two years ago, at PDC 09, we spoke casually to a couple of Microsoft PMs who argued against allowing users to be able to do precisely what Dropbox does with SkyDrive, that is, provide a client to make moving files to the cloud easy and seamless.  At that time, the feeling was that it would simply cost too much money to provide storage at the scale that a Microsoft service would need, with little in the way in revenue in return.  We felt at the time it was a shortsighted approach, and now we’re watching as Dropbox and iCloud move in on what should be SkyDrive’s territory. 

SkyDrive should be on every device, and maybe the addition of Skype to Microsoft will push other services like SkyDrive to fully embrace a cross platform model.  It should be simple and straightforward to drag and drop files from anywhere “up into the cloud”, and to get them back again, from anywhere.  Sync, with Windows Live Mesh, should play a significant role, making it even easier.  There shouldn’t be limits on what you can store (sharing is a bit of a different story, due to copyright complications), with a simple tiered service, hopefully one that well undercuts Dropbox and iCloud.

Now you may note that Microsoft recently introduced Live Connect, which allows third parties to programmatically access SkyDrive, but that’s not the same thing.  We don’t want to have to build our own client, or to have a third party in the way of our connecting to the cloud.  We just want to use a native service, seamlessly.

Microsoft does not have a compelling consumer service.  Oh, they have Hotmail, and they’re working hard on cleaning up their self-inflected messes there.  And yes there’s Messenger, which seems to be in some kind of Skype induced limbo.  They have Windows Phone, but it looks to remain a distant third (if that) for the foreseeable future.  Office 365 is a small business play.  Windows Live has been left, like almost everything Microsoft touches, to founder, with no significant updates to Windows Live Essentials in almost two years.  Skype may be the closest thing Microsoft has now to a consumer hit, but it’s only been a few days since the deal closed, and could be a long time before Skype and Microsoft are considered one and the same.

SkyDrive is Microsoft’s big chance, and maybe last chance, to capture some hearts and minds in the consumer space.  Coupled with Windows Live Mesh (which we’ve heard little about either, except for some lame trickery about syncing your desktop backgrounds in Windows 8.  Who needs that?  What we need is seamless files synchronization across devices and across platforms), SkyDrive has all the pieces in place to blow the doors off the competition, yet Microsoft drives their consumer offerings with one foot firmly on the brake.

The market wants, needs actually, to hear loud and clear what SkyDrive has to offer, or Microsoft will find itself chasing Dropbox and iCloud, and even GDrive, the same way that it’s chasing iPhone and Android, Facebook and Twitter and Google +, the iPad,  and Gmail.  This isn’t about when “Microsoft is ready to share”, the market needs to hear now, or it will soon be too late, again.

Comments

  • Jesse

    Sugar Sync (http://techcrunch.com/2011/10/18/the-era-of-attachment-is-over-sugarsync-adds-share-by-email/ )Also copies the Sky Drive model of sending large attachments. Hey Microsoft Marketing ,time to wake up and post better videos / tutorials of services you currently offer.

    • J A

      Microsoft SUCKS big time at showcasing or advertising their products and services. They need to fire everyone in that department, they are the worst everyone has seen. I can’t believe they have not seen complaints all over the web about all that.

  • Simon Johnny

    I think SkyDrive is going to turn into more of a backend service for Windows 8/Live/Mobile7 etc.

    I can invision Microsoft not really saying much about skydrive, but rather just simply intergrating it when ever possible in to windows 8, from Internet explorer favorites sync, to a seemless sync of the Pictures, documents etc on your PC to the cloud, all accessible via the phone, xbox and any other windows 8 machine you logon to with your live account.

  • Anonymous

    I agree with your assesment, Microsoft needs to wakeup with skydrive and either deliver on it or dispose of it – and by wakeup i mean turn it into a product.  I should be able to buy as much skydrive as i need.  Skydrive should be where my XBL games are stored, where my Windows Phone games saves are stored, where my documents are safe, where i can export important documents to in order to preserve.  They should offer an encryption service, fully integrate the sync experience beyond the 5gb limit now and once again, allow me to buy more service.   Also, whatever is marked prive needs to stay private – even to the eyes of MS

  • http://www.facebook.com/profile.php?id=800578941 Aaron Aar

    hotmail. skydrive etc are free and they dont have a ROI, if they want to they can have pay version, in fact they will with windows 8 (if you have been following the blog) the ability to access your own desktop through someelse computer using just the internet (even though this possible today or has been for awahile), also check out microsoft research they are realy cooking some great stuff, their problem is their marketing, they dont use online marketing very effectivly. google is not a pioneering tech company they buy (youtube, android etc) and since they are an advertisng company it will some be popular since the advertising for free. we should promote innovative companies not buyers, would glorify products from J.P morgan if they baught andriod?

  • Johncon

    Oh…. They’ve made Huge marketing inroads. (snicker) I had to laugh during last night’s (Oct.17) episode of Hawaii 5-0 when they said ‘Take a picture and then Skydrive it..”, like it suddenly became a verb in normal usage.  The idea that a police force would use it to transmit sensitive data, well, it is a fictional TV series.  It was featured twice.  I wonder how much that cost.

    • Anonymous

      So MS gets bashed for not marketing its consumer products properly and then gets bashed when they do market a product. Your criticism is about how realistic it would be for a police force to use Skydrive? Really? Product placement is about the product, not the plot. I want to see Microsoft greatly up its game in marketing of products like WinPhone (of which SkyDrive is a key feature now that Mango is available), so I am glad to see them do product placement and more.

  • Anonymous

    Excellent article! Nothing to add…

  • http://techvirtuoso.com Michael Stanclift

    Microsoft isn’t sexy. Apple is sexy. Dropbox is sexy. They just work.

    • john

      No they don’t “just work.” Have you even used a Mac? They run into plenty of problems. Its marketing! If everyone thinks they are using something amazing, then so will you.

  • http://twitter.com/LocoKip Kip Schlum

    I’ve been using SkyDrive for a couple years now and love it.  It works great and the ability to share, or not to share files or folders is great.  Plus I can access it from anywhere including my phone.  My wife and I use shared OneNote notebooks daily to keep track of things grocery lists, travel notes and most-importantly (to her) the Honey-Do list.  It just works too.

  • Anonymous

    Completely agree with the sentiment of this article. I’m currently a Live Mesh user myself, and am hoping to see the features of Skydrive (Office Web Apps) be integrated in a meaningful way with the sync capabilities of Mesh PLUS a nicer UI, native apps on iOS, etc.

    It baffles me how Microsoft has let one company after the other run away with ideas that they themselves have worked on, Dropbox being one example. Dropbox is not only a feature, it’s a platform AND it’s a community. Without it, the iPad would be much less useful. It’s THE way to get files onto an iPad, and it’s something more and more people in my personal circles seem to be using and know about. Nobody knows about Skydrive or Live Mesh. And I can’t really recommend it for anyone other than people who need the specific things that Mesh does, which aren’t that special (support for user-selectable folders to sync and sync between PC’s without syncing to the cloud).

    Skydrive needs improvement in two very crucial areas: getting files in and out! There is no easy way to mount it or sync to it and it’s sharing features really pales in comparison with Google Docs or even Dropbox.

    It’s been said before, but the latest incarnation of the Live Mesh client leaves a lot to be desired. No Explorer shell integration, etc.

    And the worst thing about it all: it just sits there, NOTHING is happening. Hotmail is iterating quickly, but all other Windows Live services seem to have come to a grinding halt! It’s really really sad.

    I agree that we need to be more vocal about these issues, even thought I don’t expect a lot to come from it. Can we please get some more people ranting about it? Can we try and pitch it to Windows Weekly, have them complain about it? :)

    Thanks!

  • MsRose

    Well Skydrive’s little graphical update a few months ago was fun for five minutes, until you realized it was just as user unfriendly as it has always been, in some cases worse than before!

    It’s almost like they don’t want people to use it, it’s that bad.

  • Custom Computers

    After 20 years of following beta it, release it, patch it, update it, confusing the user base, and NEVER LISTENING we recently gave up completely on Microsoft.  Others are so far ahead of them in IT Technology that will never catch up.

    IMO the root of the problem is pictured here:

  • cleverclogs

    I am losing faith for MS to ever do the right thing, to ever push their products in to mainstream. I swear people don’t use Windows by choice, it’s just because the devices they’re on are cheap. For the love of all things under the sun, MS, wake up and advertise your products (and not with hideous lame cheesey adverts)

  • Microsoft, please wake up

    Microsoft marketing is the worst ever.  Get your head out of the sand, Microsoft.  How out-of-touch can you be?  Those of us who’ve built our careers on Windows have had you fail us time and again for the last 3 years.  A grade schooler could do better.  Do you all live in a bubble without care for what your market wants?  OH I KNOW THE PROBLEM – It’s that your engineers run the strategy rather than your marketing/product people, and your marketing is high-brow and atrocious.  How could you expect anything more from how you’ve marketed Windows Phone 7, and what’s with the lame “family” ads for the holidays?  Reboot the company before your last fans leave you.

    • Adrian

      THIS

  • http://www.appatic.com Avatar X

    I strongly disagree with the way you choose to see things here and the rationales being exposed. Just because they are not big picture enough.  But will be posting on it hopefully as soon as tomorrow.

  • http://thommck.wordpress.com Thom McKiernan

    I only just discovered Gladinet. This bit of software maps a drive in Windows Explorer to Skydrive (and google docs etc.).
    It’s been working really well. Very impressed for a free utitility. This is exactly what Microsoft needs to provide to allow existing windows users to “get” skydrive.

  • markiz

    This is the million dollar question.
    I was sure something big is going to happen with mango.

  • http://twitter.com/efjay01 Ef Jay

    I’m not sure why you think Skydrive alone is MS’s last chance  in the consumer space. Much more important is the method used to access such services and today the device typically used is a smartphone. That’s where their focus should be, pushing WP7 and using that to promote services like SkyDrive and then adding access to other platforms.

    And I still have issues with all these calls for Microsoft to make their services multiplatform, particularly to mobile devices. Apple doesn’t make its icloud service available to other mobile devices, neither does google with some of their services. Microsoft should also be able to build an acosystem around their properties without being required to accommodate competitors.

  • http://www.win7guru.tumblr.com Win7Guru

    Download Gladinet Desktop and get the best of both worlds. Seamlessly access entire Skydrive and Dropbox folder structures via the desktop.

  • Anonymous

    They really dropped the ball on Mesh. Ray Ozzie gave them the footprint back in 2008, they were ahead of their time, but for some reason they never completely fulfilled the Mesh vision (with the PCs, phones, photo frames, printers, apps, etc.). What is their problem, man?

  • Anonymous

    Okay, so I’ve come a little more to my senses after my initial rant.

    Maybe things are being underprioritized, because the whole Windows Live set of services has been losing so much money for so many years that they don’t feel like they can “afford” (in the public’s and investor’s eyes) to invest as heavily as it might take to get into this game. Besides, getting investors onboard is great and all, but Dropbox still doesn’t seem to be profitable and is looking at revenues of about 240 million dollars, which is a drop in the sea for Microsoft.
    Windows Live (and by extension SkyDrive) should probably be considered af “feature” of Windows and we’ll hear much more about this when more is unveiled about Windows 8.