SkyDrive blog post: setting the stage for a new version, or admitting failure?

What a strange, but very interesting document!  Today on the Inside Windows Live blog, Omar Shahine and Mike Torres give us a “state of cloud storage” post where they admit:

  • Less than 10% of college students even consider using SkyDrive for cloud storage.
  • But, about 75% of students collaborating with cloud services are using some combination of Dropbox and Google Docs, with another 15% using email only (and we know what email service *ahem* Gmail *ahem* they’re using).
  • 92% of US families are using more than one OS across PCs, mobile, and tablets.  When they count in e-readers, it’s near 100%.

Indeed, we happened across a Microsoft Careers post for SkyDrive the other day that fairly crowed:

SkyDrive is going head to head with the likes of Google Docs and Dropbox as well as partnering with some very recognizable global partners. We already are getting 50% of the Google Docs page views and as an organization, we live, eat and breathe competition.

For those of us who have been following Windows Live since the beginning, the thought that Microsoft has allowed, once again, such a head start for Google Docs, while having seemingly all the pieces in place to build a better service, years ago, is exasperating.

But the good news is that Omar and Mike’s post can be taken as a broad hint that new services are coming to SkyDrive, and indeed they point out that (as much as it doesn’t seem so to us early adopters) we’re still very early in the game.  They point out that only 22% of consumer’s photos are stored in the cloud, and only 1% of documents:

skydrive cloud storage

They then go on to lay out what a seamless cloud connection might look like:

Table stakes
  • Simple & secure
    It would sync the files you have to the cloud and other devices. It would be simple enough to use to share files with anyone so you could finally stop emailing attachments. It would also protect your content using industry leading security measures. In short, you could trust it to “just work”.
  • Straightforward and flexible storage limits
    It should provide a modest amount of free storage for key scenarios. It should actually make it easy for customers to use this storage – and provide options to purchase more if needed.
  • Work across any device
    It would be built with the understanding that we want to have our content available anywhere, even if we use devices made by different companies with different operating systems. This is how important services like Hotmail and Skype work, and personal cloud storage should be no different.
Winning factors
  • Cloud-enable the entire PC
    While it’s critical to support all types of devices, it’s particularly important to connect the billions of PCs in the world to the cloud. The PC is the most popular smart device and stores most of the world’s personal content. A cloud tailored for this device would provide access to all of your content from anywhere, with no complex setup or configuration.
  • Work with key apps and services to let you organize, collaborate, and share in new ways
    It would work seamlessly and automatically with leading email, productivity, or photo apps to let you organize, collaborate, and share content in entirely new ways. It would also connect with the services you already use for sharing so that you could upload once and share the way you want. It would do all of this while supporting the files you use today and keeping you in control of your content.
  • Connects people, content, and devices at scale
    In addition to having the right features, the scale of a cloud itself can provide value for customers. Sharing and collaborating is more convenient when more people can connect to a given cloud. Also, people benefit from a cloud that connects content to more apps, and app developers prefer to integrate with clouds that have the most content and connect the most devices.

Are we about to begin hearing about a new version of SkyDrive, one that “just works”, offers free and paid alternatives, and works across devices and across the “leading email, productivity, or photo apps”?  Let’s hope so!

Comments

  • Dave

    Cloud storage is great, and I’d be willing to pay for a lot for it, but bandwidth is just too expensive. I have to pick and choose what I am willing to use my monthly bandwidth limit for. Right now Netflix and torrents are winning. The day that I no longer have to be careful about my bandwidth usage is the day I’ll put all of my files into The Cloud.

    • Anonymous

      Move.

  • http://profiles.yahoo.com/u/6G3ZZJCHOLYP3S5CRCIHQ7WDSE MVIM

    I hope so too. I see fellow students using Dropbox and Google Docs all the time, but frustrated with the limited space of Dropbox and poor document editors in Google Docs. SkyDrive with Office Web Apps does both spectacularly. Now if I could pay to lift the 100MB file size limit and if they would put the web uploader back into the Live Sync storage it would be perfect.

  • tk

    A lot of the problem lies with improper branding.  As long as the services are linked to the name “hotmail”, it won’t get any traction.  Hotmail is VERY uncool.  Yet the features are getting much more interesting.  I find Gmail quite messier than hotmail.
    SkyDrive, Skype, SkyMail.  Couldn’t get any clearer.
    Getting 50% the same page views as Google Docs is one thing, but how many people actually use it consistently?
    Microsoft has so many good things going for them.  They just have to streamline, simplify, and fidn the right synergy between their many assets.  If they can really bring us Windows everywhere like they have been telling us for years now, then I believe that they should simplify their approach to all the rest as well.
    Can’t wait to change my login to something else but hotmail.com.  I’m sticking to hotmail because of Skype, but please, hurry up.

    • Avatar Roku

      Hotmail is the most popular and most used webmail service in the world. If they change the name, it could only be for the US where hotmail is less popular.

    • Tuxplorer

      Hotmail is by far the most popular email service on the planet. Hotmail has 400 million users — while the pathetic Gmail only has 200 million. Hotmail is EXTREMELY cool. Only some delusional self-proclaimed geeks who know nothing about technology think Gmail is cooler Hotmail.

      • Toppy2

        lol in what World do you think Hotmail is cool? For those with any Geek cred at all, it’s seriously not cool.

        The original poster had a point…SkyMail would be an excellent choice given their other brands.

        • Anonymous

          Skymail sounds to much like Skypager..lol. Leave Hotmail alone. That is like you winning millions of dollars, but not taking the money because it has “In God We Trust” on it.  If you are bent over the name instead of the service then choose another email provider.  I have been a premium Hotmail subscriber for years, and I am very proud of how far Microsoft has come with their email service.  Changing the name is only going to cause mass confusuion for people here and across the world that use Hotmail. That is what is wrong with this country, we are so critical about a name instead of giving the service a try and enjoying it. If they switch it to another name, in a couple of years you all will complain that it is old and needs a new name. YOU WILL NEVER BE SATISFIED!

          • Toppy2

            Anyone who uses email properly would never use Hotmail, both for it’s bad name, bad rep, and because for pure usability, Gmail walks all over it.

            Also, who says i’m from your Country? Hotmail has a bad rep world wide. Obviously you’re satisfied with a sub-bar email solution.

          • One

            Says you. Gmail has a very bad rep over here

        • john

          “Geek cred”

          What, are we eight years old? 

          • Toppy2

            Why? Don’t you understand it? If you use Hotmail, clearly not.

  • http://www.cjschris.com/ cjschris

    Skydrive is terrible.
    Google Docs and Dropbox deserve to beat it. I remember when I wanted to use Skydrive, but really after a week I realised how bad it was.

    • Anonymous

      What don’t you like, in particular?  I agree that the Mesh-Skydrive confusion is horrible and just broken, but Google Docs?  Are you serious?  Have you even used the MS Office Web Apps?

      Or maybe you just like having something that screws up all your formatting and has half the features…

      • http://www.cjschris.com/ cjschris

        The Office webapps are slower than Google Docs and really feel like Microsoft trying to sell desktop office instead of a standalone online experience. If Google Docs doesn’t have a feature it might be coming, and this has happened before where a feature has arrived like pagination.
        But Microsoft can just say get the full version for that.
        Also Skydrive has no Dropbox software. I give Google a free pass because their uploading features are so good. But Microsoft’s upload utilities are bad. And Microsoft owns Windows, surely they can make a dropbox application that gives access to the whole 25GB.

        Also collaboration is so much better in Google Docs.

        Google Docs isn’t amazing but it gets the job done much better than the Skydrive and Office web apps. Plus I use Gmail so it’s much more integrated.

        • Anonymous

          You can map SkyDrive as a network drive to “Computer” similar to C: or any other HDD. Sad thing is that you have to use a trick to get it there (MS should offer this someway easily).
          1. Go to skydrive and select a word doc.
          2. Select open in MS Word.
          3. Select save as…
          4. Copy the address to “Map network drive” in “Computer”.
          5. Have fun.

          • http://www.HalliganProjects.com Rob Halligan

            Intersting. I’d love to be able to do that, but I’m not sure where you are doing Step 4.

          • http://www.HalliganProjects.com Rob Halligan

            Sorry, I see it it now. (Right click on Computer). Cool. Thanks.

  • http://www.HalliganProjects.com Rob Halligan

    I saw a SkyDrive app on a MS employee’s WP7.5 phone recently. He didn’t deny it was going to RTW soon when asked about it. Live Mesh goes away and SkyDrive expands.

    It’s crazy that you can sync your docs with Live Mesh to SkyDrive but can’t access those docs on WP anywhere (but the SkyDrive webpage) when OneNote is fully integrated into the Office Hub. It seems like a no-brainer to integrate that. The competition will likely push them MS there. 

    • http://profiles.yahoo.com/u/6G3ZZJCHOLYP3S5CRCIHQ7WDSE MVIM

      The problem with the Live Mesh side of things is that since they abandoned the original Live Mesh (with Live Desktop) there is no way to upload a file to Live Mesh after you edit it. I keep my most important documents synced between my computers. So if I want to edit one on my phone I have to download it through IE Mobile (because the Office hub doesn’t work with the synced Live Mesh folders), make the edit, then upload it back onto the other side of SkyDrive in a folder called “To Synced SkyDrive” which then has to be emptied out next time I get on the computer. Far more cumbersome than it should be.

      • Anonymous

        Absolutely agree.  They have really dropped the ball on a decent cloud sync solution.  Skydrive the cloud storage solution is fine, works very well.  Skydrive the easy-to-sync to your computer is just useless and should have been fixed 3 years ago.

  • Msrose

    Skydrive has potential, but it’s almost if they cripple it’s useability on purpose. The recent update of the photos section, ok beautiful, it looks great. Honestly though, try using it and you find they took features away, that you can’t even bulk move photos to folders or delete what you want and various other issues.

    It may look modern, but it behaves like a program written 20 years ago. Improve useability and link it into Windows Explorer and people would use it. Simple.

  • Avatar Roku

    I think it might help if you know SkyDrive was built into Xbox 360 and Windows. An iOS app wouldn’t hurt either for starters. It’s pathetic that I can’t even view uploaded pics and videos on my Xbox.

  • http://twitter.com/efjay01 Ef Jay

    I remember a few years back when we Windows Mobile users cried out for more integration with Skydrive and Live Mesh, would at least have had the features in place to transition to WP7. No one to blame but themselves that no one wants to use their services, treating your own users as 3rd class citizens has got them exactly nowhere. Now many WP7 users, ios and android are all calling for integration with any other service but Microsoft’s as they had no alternative previously. Sorry, battle is already lost, judging by the call for ios and dropbox support.

  • Anonymous

    Skydrive seemed like it was badly designed. Microsoft should own this space, but they have been asleep the last few years.

    Google Docs and Dropbox are simple, but not powerful, and you can merge the two with free tools like Syncdocs.

  • http://www.ratdiary.com spragued

    I hope senior managers at MSFT are reading the comments here. If fans of their products are expressing such frustration with the consumer cloud offerings, it should be a huge wake up call to revise the product line and replace the consumer marketing team.