Xfinity on Xbox: not without problems

By Kip Kniskern | Posted March 27, 2012 56 comments

We just tried to log in to Xfinity on Xbox, and like a number of other users, we’re having some problems, which seem to be related to an inability to authenticate to the service with our Comcast Xfinity username/password combination:

Xfinity login

We’re expecting that the problem is just with an overload of users trying to log in to the service all at once, as others are reporting the same issue (with different Error codes, however).

Another problem, one that won’t be fixed anytime soon, is that it’s become apparent that if you use Comcast Xfinity or Time Warner Cable, you won’t be able to use HBO Go on your Xbox.  The Verge reported on the issue earlier today, explaining:

Comcast / Xfinity subscribers aren’t able to get HBO Go working on the Xbox 360, and a quick look at Microsoft’s official site confirms that Comcast as well as TWC are not among the providers offering HBO Go access. We’ve tried getting a Comcast account working with HBO Go and can confirm it isn’t an option.

However, it’s worth noting that HBO content is available through Comcast’s Xfinity TV iPad and iPhone apps, so it’s possible that the forthcoming Xfinity On Demand for Xbox 360 will include HBO as well. That app isn’t available yet, so we can’t say for sure, but there’s a possibility Comcast customers will be able to get HBO programming through Xfinity On Demand.

Since we’re not able to sign in to the Xfinity app, we can’t tell if HBO Go is available (although we don’t pay for HBO here, so that point is probably moot).

Another problem looming quite a bit larger relates to how Comcast is providing the Xfinity app service, through a private network which does not count against your Comcast data cap.  That service seems to be in contradiction to the tenets of Net Neutrality, although the details of the subject are murky, at best.  ReadWriteWeb takes a good stab at explaining the issue, one that’s not easy to describe without getting overly complicated.

We’ll keep hammering the authentication servers until we get in, which is what everyone else is probably doing and why it doesn’t work in the first place, but hey, it’s what we do.

In the meantime, have you been able to log on to Xfinity on Xbox?, or the companion apps from HBO Go or MLB.com?  Let us know how you’re faring.

Posted March 27th, 2012 at 3:42 pm
Category: News
Tags: Xbox, Xbox LIVE, Xfinity
  • starkenator

    Had a few errors, 0 being one of them then I was kicked off the internet completely, rebooted my router, then it worked fine.

  • starkenator

    Had a few errors, 0 being one of them then I was kicked off the internet completely, rebooted my router, then it worked fine.

  • Emsguy

    Keep getting error code 7000, xfinity server unavailable

    • http://www.LiveSide.net Kip Kniskern – LiveSide.net

      Just tried rebooting both the cable modem and the Xbox here, and now getting the code 7000, so still no joy.  Will keep trying.

    • Hokiefan80

      same here

  • Emsguy

    Keep getting error code 7000, xfinity server unavailable

    • http://www.LiveSide.net Kip Kniskern – LiveSide.net

      Just tried rebooting both the cable modem and the Xbox here, and now getting the code 7000, so still no joy.  Will keep trying.

    • Hokiefan80

      same here

  • Jeffrey Stewart

    I guess I’m having an issue grasping why anyone would want this. You have to be a current customer to get the programming. Why would anyone usethe xbox when all customers would have a cable box? Extend service to another room? Lame. Why not use this to expand to areas that are not in the comcast monopoly footprint?

    • http://www.LiveSide.net Kip Kniskern – LiveSide.net

      The Kinect voice search feature is what I’m most interested in.  Rather than wade through multiple schedules and menus, you could just “Xbox… Bing… ” and have it right there for you.  Maybe that’s lame, too, but it sounds fun :)

    • Aryc Ogre

      Simple. Because Xfinity’s on demand options do not work on a TiVo premiere which uses a cable card.

    • http://www.windowsobserver.com/ Richard Hay

      I wanted this because I do not use COMCAST’s cable box but have a TiVo HD and a Cablecard instead.  That means I am unable to access their On Demand library via the box and although it is available on PC having it on my Xbox 360 Console gives me easy access.

    • Derek Brown

      I am a Time Warner and HBO subscriber, and I use HBO Go on my iPad from time to time.  Perhaps this is specific to Time Warner, but HBO Go provides a lot more on demand content than the HBO On Demand Channel through my set-top box.

    • Arvind

      I was eagerly awaiting this because i don’t own a comcast box. I use comcast content through a comcast cablecard. Therefore I cannot access the comcast on Demand. To me XBOX xfinity brings on content on demand. Althout it must be said that the content is currently in its infancy.

  • Jeffrey Stewart

    I guess I’m having an issue grasping why anyone would want this. You have to be a current customer to get the programming. Why would anyone usethe xbox when all customers would have a cable box? Extend service to another room? Lame. Why not use this to expand to areas that are not in the comcast monopoly footprint?

    • http://www.LiveSide.net Kip Kniskern – LiveSide.net

      The Kinect voice search feature is what I’m most interested in.  Rather than wade through multiple schedules and menus, you could just “Xbox… Bing… ” and have it right there for you.  Maybe that’s lame, too, but it sounds fun :)

    • Aryc Ogre

      Simple. Because Xfinity’s on demand options do not work on a TiVo premiere which uses a cable card.

    • http://www.windowsobserver.com/ Richard Hay

      I wanted this because I do not use COMCAST’s cable box but have a TiVo HD and a Cablecard instead.  That means I am unable to access their On Demand library via the box and although it is available on PC having it on my Xbox 360 Console gives me easy access.

    • Derek Brown

      I am a Time Warner and HBO subscriber, and I use HBO Go on my iPad from time to time.  Perhaps this is specific to Time Warner, but HBO Go provides a lot more on demand content than the HBO On Demand Channel through my set-top box.

    • Arvind

      I was eagerly awaiting this because i don’t own a comcast box. I use comcast content through a comcast cablecard. Therefore I cannot access the comcast on Demand. To me XBOX xfinity brings on content on demand. Althout it must be said that the content is currently in its infancy.

  • Careybill

    took me a half hour but finally got in pretty asesome stuff here

  • Careybill

    took me a half hour but finally got in pretty asesome stuff here

  • Will

    I actually got lucky once, I played despicable me and when the movie started it said HBO go so I think HBO is included with xfinity if you’re subscribed

  • Will

    I actually got lucky once, I played despicable me and when the movie started it said HBO go so I think HBO is included with xfinity if you’re subscribed

  • http://twitter.com/EricSHutchison Eric Hutchison

    I’m getting Code 7000 too.

  • Eric Hutchison

    I’m getting Code 7000 too.

  • http://www.facebook.com/TripleM160 Mike Montgomery

    Just talked with a Comcast rep about 7000 error.  No help.  But she did tell me that Comcast will have access to the HBO Go app no later than Friday of this week.  Hope she wasn’t just blowing smoke up my butt.

  • TripleM160

    Just talked with a Comcast rep about 7000 error.  No help.  But she did tell me that Comcast will have access to the HBO Go app no later than Friday of this week.  Hope she wasn’t just blowing smoke up my butt.

  • Jwbracer24

    error code 7000 how do i fix it?

  • Jwbracer24

    error code 7000 how do i fix it?

  • Jebo

    took me like 10 mins to get it it to go just kept reloading…………………now getting the videos to play seems to be another hurdle

  • Jebo

    took me like 10 mins to get it it to go just kept reloading…………………now getting the videos to play seems to be another hurdle

  • Guest1

    I got in on the second try.  What is stupid is Xfinity isn’t listed as an option for HBO Go.  I know I can see some HBO via the Xfinity app, but not everything that is available via HBO Go.

  • Guest1

    I got in on the second try.  What is stupid is Xfinity isn’t listed as an option for HBO Go.  I know I can see some HBO via the Xfinity app, but not everything that is available via HBO Go.

  • Rlddlck
  • Rlddlck
  • http://www.facebook.com/thefalcon2k Joe Rider

    The HBO Go app currently does not have Xfinity access.  As noted earlier by @facebook-1441680689:disqus, HBO Go will supposedly get Xfinity access by Friday (just 3 more days).  As for the Xfinity end … HBO is available, but not the entire HBO Go library.  One example being the first 4 episodes of the 3rd season of True Blood is only available through the Xfinity app, whereas the HBO Go app includes all 4 seasons.

    So, all you’re getting for HBO is what is offered On Demand (Channel 1 through actual cable boxes).

  • http://www.facebook.com/thefalcon2k Joe Rider

    The HBO Go app currently does not have Xfinity access.  As noted earlier by @facebook-1441680689:disqus, HBO Go will supposedly get Xfinity access by Friday (just 3 more days).  As for the Xfinity end … HBO is available, but not the entire HBO Go library.  One example being the first 4 episodes of the 3rd season of True Blood is only available through the Xfinity app, whereas the HBO Go app includes all 4 seasons.

    So, all you’re getting for HBO is what is offered On Demand (Channel 1 through actual cable boxes).

  • http://miracleheelstick.net/eyebuydirect-coupon-code-discount-code-and-eyebuydirect-coupons Eyebuydirect Coupon Code

    You will pretty much have no tv in your room. The roku (which does much
    more then the xbox) is very limited without paid channels (like
    netflix).

  • http://miracleheelstick.net/eyebuydirect-coupon-code-discount-code-and-eyebuydirect-coupons Eyebuydirect Coupon Code

    You will pretty much have no tv in your room. The roku (which does much
    more then the xbox) is very limited without paid channels (like
    netflix).

  • http://twitter.com/davidb1969 David Bouch

    MLB app was the only one I could get to work with no issues yesterday.

  • http://twitter.com/davidb1969 David Bouch

    MLB app was the only one I could get to work with no issues yesterday.

  • Arvind

    It worked for me last night. Some observations:
    – I was able to get Authenticated without any problem(pleasantly surprised)
    – I keep hitting the annoying “server not available” quite frequently.
    – I was able to watch the last episode of Celebrity Apprentice which I had missed.
    – The content is in its infancy right now. Not a lot of movies. I was expecting more movies.
    – The FX channel is missing.
    – Most movies are from channels which I don’t have in my lineup, so they are pretty much of no use to me. I get an error when I click on them, which is obvious.
    – The broadcast channels do not have any movies.
    – I would like a whole lot of more movies please !!!

  • Arvind

    It worked for me last night. Some observations:
    – I was able to get Authenticated without any problem(pleasantly surprised)
    – I keep hitting the annoying “server not available” quite frequently.
    – I was able to watch the last episode of Celebrity Apprentice which I had missed.
    – The content is in its infancy right now. Not a lot of movies. I was expecting more movies.
    – The FX channel is missing.
    – Most movies are from channels which I don’t have in my lineup, so they are pretty much of no use to me. I get an error when I click on them, which is obvious.
    – The broadcast channels do not have any movies.
    – I would like a whole lot of more movies please !!!

  • Stormbringer187

    I got the “Error Code 805″ message

  • Stormbringer187

    I got the “Error Code 805″ message

  • http://www.facebook.com/people/Matt-McDaniel/1805650011 Matt McDaniel

    Resolution sucks!  Worked with techs over and over to fix and they still cant fix, images and quality of videos / tv sucks on this app.  I have many apps on xbox 360 that look awesome, just this app looks horrible!!

  • http://www.facebook.com/people/Matt-McDaniel/1805650011 Matt McDaniel

    Resolution sucks!  Worked with techs over and over to fix and they still cant fix, images and quality of videos / tv sucks on this app.  I have many apps on xbox 360 that look awesome, just this app looks horrible!!

  • DarkHydraconis

    epic fail im going to say the app is “Dead on Arrival”

    over a week and still getting error codes 805 and 999 WTH is wrong with these jerks

  • DarkHydraconis

    epic fail im going to say the app is “Dead on Arrival”

    over a week and still getting error codes 805 and 999 WTH is wrong with these jerks

  • Bob

    Code 7000 what bad service….

  • Bob

    Code 7000 what bad service….

  • Glenn Verdult

    Hello i am Glenn Verdult

    I enjoy reading your articles

    I am looking forward to read more..

  • Glenn Verdult

    Hello i am Glenn Verdult

    I enjoy reading your articles

    I am looking forward to read more..

  • Antonio Lugon

    Code 7000 Always ! Its a shame ! I hate spending my time w/ xfinity. Better delete it !

  • Antonio Lugon

    Code 7000 Always ! Its a shame ! I hate spending my time w/ xfinity. Better delete it !