Microsoft (finally) allows Xbox Live account migration to a new country

By Kip Kniskern | Posted October 10, 2012 14 comments

xboxliveWhile there are many benefits to an Xbox Live membership, with more to come, one of the frustrations for a select few has been the inability to change country associations for your Xbox Live account.  If you had an Xbox Live membership and then moved to another country, you were basically stuck, and forced to give up all of your achievements to make the switch.

Now, according to a post on the Xbox Forums by an Xbox Live Ambassador, Microsoft is for the first time allowing Xbox Live members to migrate accounts.  It’s not a simple process, requiring a wait of up to 6 weeks in which time the account is unavailable, but saving all those achievements may be worth the wait.

Here’s the info from the forum post:

You have chosen to migrate your Xbox LIVE account to a new country. You should be aware that certain Xbox LIVE content, features and functions may vary depending on your location, due to licensing limitations provided by specific providers. In order to proceed, you must confirm that you have been informed of and fully understand the consequences of the migration of your Xbox Live account:
Microsoft reminds you that the migration of your Xbox Live account will have the following consequences:
Some of the services and content that you are currently benefiting from in the country originally registered may not also be available in the country you are willing to migrate to.
All of your current subscriptions, except for Xbox Live Gold if you had any, will be cancelled.
You may lose the ability to re-download some, if not all, of the content in your download history.
Any content that you will subsequently download after the account is migrated will be subject to any applicable geofencing rules of your new location.
Note on Geofencing: If you bought something in the country you originally registered in that wasn’t geofenced, it could be that it will be if bought again, in your new location. These geofencing constraints depend on the license to distribute that Microsoft was granted by the content providers.
Please note that the migration process can take up to 6 weeks. During this time your account will not be available. No refunds will be given for any content that is lost during the migration.

In addition, the switch must be made to one of the Xbox Live supported countries/regions.

While it seems like a lot of hoops to jump through, at least it’s a start, and hopefully the process will get better over time.  As Microsoft continues to expand on the Xbox Live experience, and opens it up to a much broader audience with Windows 8 integration, and as users place more and more value on their Xbox Live achievements, a better migration policy has become a necessity.  Anyone out there feel the pain of not being able to make a country switch?

(via WMPowerUser)

Posted October 10th, 2012 at 8:53 pm
Category: Featured, News
Tags: Xbox, Xbox LIVE
  • arseny92

    “Microsoft is for the first time allowing Xbox Live members to migrate accounts.”

    Not true. Microsoft allowed country migrations to the 6 new regions added in November 2010 for a period of one year, then it became unavailable again.

    However this was only limited to migration to the new regions only, and was unavailable to accounts who just signed up (If one would want to migrate, he needed to have his gamertag registered more than three months (if I recall correctly) prior the introduction of the new regions).

    • http://www.LiveSide.net Kip Kniskern – LiveSide.net

      Thanks for the clarification!

  • arseny92

    “Microsoft is for the first time allowing Xbox Live members to migrate accounts.”

    Not true. Microsoft allowed country migrations to the 6 new regions added in November 2010 for a period of one year, then it became unavailable again.

    However this was only limited to migration to the new regions only, and was unavailable to accounts who just signed up (If one would want to migrate, he needed to have his gamertag registered more than three months (if I recall correctly) prior the introduction of the new regions).

    • http://www.LiveSide.net Kip Kniskern – LiveSide.net

      Thanks for the clarification!

  • arseny92

    By the way, this can be included to the article as well : http://img822.imageshack.us/img822/5898/screenshot20121011003.png

  • arseny92

    By the way, this can be included to the article as well : http://img822.imageshack.us/img822/5898/screenshot20121011003.png

  • http://www.brendonmorgan.com Brendon Morgan

    I started this process about a week ago actually, moving an Irish account to the UK. I will let you know how it goes. Shame that nobody else has reported this, good job!

  • http://www.brendonmorgan.com Brendon Morgan

    I started this process about a week ago actually, moving an Irish account to the UK. I will let you know how it goes. Shame that nobody else has reported this, good job!

  • markiz

    Better late tban never, but i could have saved myself a lot of nerves if this was availae earlier.

  • markiz

    Better late tban never, but i could have saved myself a lot of nerves if this was availae earlier.

  • http://www.facebook.com/fernandosibaja Fernando Sibaja

    It would be worth to add, that apparently Xbox live seems to be expanding to a number of regions, including china. Right now IT IS POSSIBLE to create an xbox live account for many more countries than the official list (http://www.xbox.com/en-US/live/countries). I sent you an email about it some time ago but you dismissed it.

  • http://www.facebook.com/fernandosibaja Fernando Sibaja

    It would be worth to add, that apparently Xbox live seems to be expanding to a number of regions, including china. Right now IT IS POSSIBLE to create an xbox live account for many more countries than the official list (http://www.xbox.com/en-US/live/countries). I sent you an email about it some time ago but you dismissed it.

  • Captain_Eric

    With the XBox Music announcement, can anyone tell me is I can use the music service outside the USA, if I have a US account? For example, I travel from the US to Guatemala from time to time. Can I stream in music will traveling?

  • Captain_Eric

    With the XBox Music announcement, can anyone tell me is I can use the music service outside the USA, if I have a US account? For example, I travel from the US to Guatemala from time to time. Can I stream in music will traveling?