Skype experiencing Microsoft account login problems

By Kip Kniskern | In News | Posted April 24, 2013 18 comments

If you’re like us, you’re unable to log in to Skype using your Microsoft account credentials right now.  We first noticed the problem this evening, getting an error message when we tried to log in:

skype login fail

A quick check of Twitter shows a number of other users have been experiencing the same problem, some from as long as 4 hours ago, and over at community.skype.com, there are a number of threads complaining about the issue, and an official notification that Skype is aware and looking into the problem:

skype problems

Microsoft is in the process of moving people from Windows Live Messenger to Skype, no word on whether this outage is related.  You’re still able to sign in to Skype via your Skype credentials, or with Facebook Credentials, and you can still get to your Microsoft “buddies” (are they still called that?) via Windows 8 messaging or via Outlook.com, or via Windows Live Messenger, if you still have it installed.

Hopefully the outage won’t last long.

Update: The Skype support page reports the problem has been fixed:

[UPDATE Apr 25, 2013 13:50 GMT]: We are still monitoring the situation but the majority of users should now be able to sign into Skype with their Microsoft Account.

Posted April 24th, 2013 at 11:08 pm
Category: News
Tags: Skype
  • http://www.andrewtechhelp.com/ Andrew Tech Help

    The funny thing is, Messenger continued to work for me until today and so Skype updates and uninstalls Messenger and then… Skype won’t sign in. Such a great start into the Skype replacing Messenger future :P

  • http://www.andrewtechhelp.com/ Andrew Tech Help

    The funny thing is, Messenger continued to work for me until today and so Skype updates and uninstalls Messenger and then… Skype won’t sign in. Such a great start into the Skype replacing Messenger future :P

  • Matt Sharpe

    Could this be because you’ve enabled multi-factor authentication, and therefore need to give Skype an “app password”?

  • Matt Sharpe

    Could this be because you’ve enabled multi-factor authentication, and therefore need to give Skype an “app password”?

  • Geoffrey

    From the screenshot, it looks as if you tried to use your Microsoft account in the space for “Skype Name,” which won’t work. Try clicking on “Microsoft account” on the right and then using your Microsoft account details. (Yes, I agree that this is a terrible, terrible UI.)

    • http://www.LiveSide.net Kip Kniskern – LiveSide.net

      Thanks, but no I was trying to sign in via the “Microsoft account” link to the right. There was a problem, but it’s apparently fixed now (see the update in the post)

      • RobinPaul

        Well Kip, Microsoft Account might have been fixed, but not Facebook intergration. It doesn’t seem to load Facebook Feeds nor Facebook contact list.

        • http://www.LiveSide.net Kip Kniskern – LiveSide.net

          I don’t see anything on community.skype.com about problems with Facebook contacts (although there are a number of questions about how to get Facebook OFF Skype ;) ) – it seems to be an active forum, might be worth it for you to post a question there – and we’ll look into it, too.

  • Geoffrey

    From the screenshot, it looks as if you tried to use your Microsoft account in the space for “Skype Name,” which won’t work. Try clicking on “Microsoft account” on the right and then using your Microsoft account details. (Yes, I agree that this is a terrible, terrible UI.)

    • http://www.LiveSide.net Kip Kniskern – LiveSide.net

      Thanks, but no I was trying to sign in via the “Microsoft account” link to the right. There was a problem, but it’s apparently fixed now (see the update in the post)

      • RobinPaul

        Well Kip, Microsoft Account might have been fixed, but not Facebook intergration. It doesn’t seem to load Facebook Feeds nor Facebook contact list.

        • http://www.LiveSide.net Kip Kniskern – LiveSide.net

          I don’t see anything on community.skype.com about problems with Facebook contacts (although there are a number of questions about how to get Facebook OFF Skype ;) ) – it seems to be an active forum, might be worth it for you to post a question there – and we’ll look into it, too.

  • RobinPaul

    Well i can sign in to skype with my microsoft account. Only thing is i don’t see my Facebook friends online even though they were last week. Also once in a blue moon one facebook friend comes online in Skype, but than goes offline while he/she is still online. For me skype works with my microsoft account, just Facebook connection has been crap last 3 weeks.

    • http://twitter.com/wiz9999 wiz9

      I’m having the same problem. MSN messenger stopped working altogether today, which was fine, I was ready for the switch, I’ve been running skype parallel to it to prepare. BUT facebook contacts have been super scattered the last 3 days. Not showing online at all, or maybe one or two for a few seconds. SO WEIRD!!!

  • RobinPaul

    Well i can sign in to skype with my microsoft account. Only thing is i don’t see my Facebook friends online even though they were last week. Also once in a blue moon one facebook friend comes online in Skype, but than goes offline while he/she is still online. For me skype works with my microsoft account, just Facebook connection has been crap last 3 weeks.

    • http://twitter.com/wiz9999 wiz9

      I’m having the same problem. MSN messenger stopped working altogether today, which was fine, I was ready for the switch, I’ve been running skype parallel to it to prepare. BUT facebook contacts have been super scattered the last 3 days. Not showing online at all, or maybe one or two for a few seconds. SO WEIRD!!!