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thx! I WILL PASS THE INSTALL!

in xp i think it is C:\Documents and Settings\All Users\Application Data

C:\Documents and Settings\All Users\Application Data does seem to work :) Was getting this issue, delete mentioned folders from there and installed fine.

Excellent, thanks for that :)

um. Im running xp home and I dont seem to have that folder

(Application data

someone please help me..

Open up internet explorer copy and paste C:\Documents and Settings\All Users\Application Data and hit enter :)

Sorry forgot to mention C:\Documents and Settings\All Users\Application Data goes into the address bar and hit enter

oh. thx  i just found out my computer was hiding hidden files and folders so i couldent see it. Thx much appreciated

horray was driving me round the bend for last two hours

Thanks. :)

I didn't even have to restart after deleting.

If you REALLY want to make my month ... I can't get Windows Live Mail Desktop to load any longer. It literally worked great for about 4 months and then one day after a reboot it no longer will open up. I'll start the app, and then it just minimizes down the tray and that's it. I can't even close it without ending the task.

Like I said, if you can find out a fix for this I'd be so thrilled.

Cool thanks for this. I guess in some ways installing the leaked Messenger build wasn't overly a good idea after all lol. Funny considering you only had to wait another 4 days for it to come out anyway.

got same prob even without the leaked messenger

Cheers Chris, worked like a charm.

Inky - you expected anything else? ;)

xxdesmus - sounds like you need to uninstall the application and then manually remove all the registry entries relating to it. Send me an email and I'll try to help.

Thanks for this information, now it works fine for me!

Before i read this i have been trying hours trying different things to get it to work!

Well I found a problem... all my contacts have disappeared, none in Messenger and none in Live Mail, but they're all still in my Live Hotmail... a syncing problem I guess...

Thanks for the offer Chris. I upgraded to Windows Live Mail and it seems to be working (for the moment at least). I'll drop you an email if it decides to die again. :)

Thank you, it worked for me and I was able to install WLM 8.5 and WLW (Writer) but when I tried WLM (Mail - acronym hell, here) I had to re-do it again.

Also, Writer will not open, it simply crashes. :/

before they released these did they bother to test the installers together???

Glad I'm not loosing my marbles.  Here I thought it was my system that was borked :-s

Thanks!  Will definitely give it a try on the next box.

Why delete files when there is a better way :P?

1. Remove all new Live setup-based products, if you managed to get any installed.

2. Attempt installation of Live setup-based product (i.e. Messenger)

3. Navigate to C:\ProgramData\WLInstaller

(replacing C with your root drive letter)

4. Locate/open latest log file.

5. Search for "entering maintenance mode". If you find something similar to the following, you're affected, otherwise stop.

SI (s) (9C:DC) [23:01:39:620]: Product registered: entering maintenance mode

6. Beginning at the top of the file again, search for "Original package ==>".

7. Take note of the package, including its full path, after the ==>.

(example: C:\Windows\Installer\28cc0b.msi)

8. Close the log file, click Start, Run and issue the following command:

msiexec /x <path>

(example: msiexec /x C:\Windows\Installer\28cc0b.msi)

9. Acknowledge any prompts and the Windows Live installer (from any previous build) will be uninstalled properly. No reboot required.

10. Dance around!

Felu - What can i do that then?

MSI (s) (30:E8) [21:56:31:031]: Original package ==> C:\DOCUME~1\user\LOCALS~1\Temp\{3FABE7A2-67E8-4D9E-965E-3C0D629A2079}\dashboard.msi

MSI (s) (30:E8) [21:56:31:062]: Package we're running from ==> C:\WINDOWS\Installer\a028da.msi

A interesting path

A strange experience....

I could easily install Writer, Mail.

But I could not install WLM 8.5...

Although tried many times...

I was able to install Messenger 8.5 but I was unable to install Mail. I tried all the techniqes listed above and I was unable to get it working. Any help would be appreciated.

Hmm.. I have had no problems installing any of the new betas