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OurView: The Opinion Blog

These are the personal opinions of the respective authors.

May 2008 - Posts

  • Live Search Design: Too many cooks?

    A new blog entry on the Live Search blog from Evan Malahy, Designer, Live Search describes the “guiding principles for this latest version of Live Search” as Simple and powerful. Human. Fast.  And maybe indeed, the new look lives up to that.

    However out here in the world, we don’t get to see design concepts, or PowerPoint presentations, or get to sit in on design reviews.  We only see what is presented to us.  So when new looks appear and disappear with no warning or explanation, when elements of designs long gone by still linger, and when a different set of “guiding principles” seems to be in place depending on what Windows Live page we visit, things become less simple, and certainly less powerful.

    This is a sampling of the current state of Live Search pages, all taken in the space of a few minutes.  While none of these pages is offensive or poorly designed, is it a common experience?

    livesearch1

     live.com home page

    livesearch2

    live.com search results

     livesearch3

     msn.com home page

    livesearch4

    maps.live.com 

    livesearch5

    home.live.com 

    livesearch6

    my.live.com

    Note that there are four different “search buttons”, two different “orbs” (and four different sizes), search boxes with and without subcategories (web, image, maps, etc), and 6 different banner backgrounds.

    One part of the problem is that without any insights or any visible strategy to go by, we have no idea whether these are works in progress, or whether some of these pages will soon (or ever) be redesigned, or if this is the work of one design team, or many, or any at all.  Some transparency would go a long way here.  If these are in transition, fine.  Just let us know what’s going on (and move fast to get everyone “on the same page”).

    Of course a unified search experience won’t vault Live Search up in the rankings, or make searches more relevant, or may not even be necessary at all, for that matter.  In our opinion, however, it might make for a better experience, and that can’t be bad.

    For a tour of elements of the new Live Search, check out http://www.newlivesearch.com/

  • No MSFT-YHOO deal; now what?

    Microsoft just walked away from its proposed acquisition of Yahoo!, ending 3 months of speculation on what would ultimately happen.  While I have been generally supportive of the Yahoo! deal,  I was skeptical of the thought of a long protracted proxy battle.  And with Jerry Yang doing everything he could to burn and pillage the company and let Microsoft pick up the pieces, the deal became less desirable as it continued to drag on.

    selltome

    In his letter to Jerry Yang withdrawing the offer, Steve Ballmer alludes to a potential partnership between Yahoo! and Google, one that he sees tearing Yahoo! apart.  Of course that’s only if it is allowed to happen in the first place, and Ballmer will now turn his attention to doing everything in his power to stop the partnership, which would place Google ads on Yahoo! properties.  But even if it does occur, Ballmer makes a good point that it will weaken and demoralize Yahoo!’s Panama search marketing arm.  Ballmer said:

    First, it would fundamentally undermine Yahoo!’s own strategy and long-term viability by encouraging advertisers to use Google as opposed to your Panama paid search system. This would also fragment your search advertising and display advertising strategies and the ecosystem surrounding them. This would undermine the reliance on your display advertising business to fuel future growth.

    Given this, it would impair Yahoo’s ability to retain the talented engineers working on advertising systems that are important to our interest in a combination of our companies.

    Certainly one outcome of the pull-out is going to be an all out attack on Yahoo!.  Steve Ballmer is going to want to make Jerry Yang pay, and the best way for Microsoft to gain share in search is to take it from Yahoo!  Yahoo! stock is widely expected to plummet after Microsoft walks, which it is bound to do on Monday morning.  Yahoo! shareholders are going to be fighting mad to see their stock return to the $19 – 20 range, and if Microsoft makes moves in other directions, making it clear that this isn’t a negotiating ploy, Yahoo! stock could fall well below $19.  Shareholder lawsuits, court battles over a potential Google partnership, a disillusioned workforce who may begin leaving in droves (assuming they can find someplace to go – down the street to Mountain View, perhaps?), and an all out assault by Microsoft all point to rough days ahead for Yahoo!  Remember that Yahoo! had been facing a year of rough days before Microsoft shored up its stock, and now that support is gone.

    Yahoo! has made a number of moves to reshape the company in recent months, none of them bringing much more than a yawn to investors.  A vague, too little too late attempt to turn Yahoo! into a social networking platform by offering single sign on to their current mess of services (ever hear of Live ID?), might have well sent the stock price plummeting on its own if it wasn’t for Microsoft shoring it up.

    As long as Microsoft doesn’t plan on coming back for Yahoo! at a lower price, and Steve Ballmer hints broadly that they won’t (“We will move forward and will continue to innovate and grow our business at Microsoft with the talented team we have in place and potentially through strategic transactions with other business partners.”), the worse Yahoo comes out of this, the better it is for Microsoft, as a significant share of the search market pie will be up for grabs.

    So what else does Microsoft have up its sleeve?  Will it buy AOL?  AOL is clearly for sale, at a much lower price than Yahoo!.  While it doesn’t offer anywhere near the same value, buying AOL would send a strong signal that Microsoft is not just biding its time waiting to come back and save Yahoo!  Will it make a bigger play with Facebook?  Steve Ballmer was spotted outside the Facebook offices last week.  Or instead, will Ballmer himself be on the way out?

    It is of course far too early to tell how this latest news will be perceived.  Certainly many at Microsoft will be relieved, this will give the troops in Redmond renewed confidence that their work matters.  While some have criticized Ballmer for making the attempt in the first place, pulling out now rather than engaging in a bloody battle that wasn’t a sure thing could be recognized as a smart move on his part.  There is of course a big danger that all of this will only strengthen Google’s dominance, but that was a danger no matter what transpired.

    Microsoft’s attempt to acquire Yahoo! changed the game, whether the deal took place or not.  Microsoft is serious about search and advertising, an online presence.  Live Mesh has shown that there’s more to an online strategy than text ad placement, and Microsoft will be pursuing that strategy across a wide range of properties.  A Yahoo! acquisition might have been the best shot to gain share quickly, but a protracted battle wasn’t worth the hassle, and now it’s on to Plan B.  Can’t wait to see what it is.

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