http://www.liveside.net/developer/archive/2008/07/11/cheap-and-easy-online-helpdesk.aspxA lot of professional sites are now including a means of real time chat as part of their helpdesk sites. MSDN has their online concierge service, Dell has an online help, AT&T etc. So how do you do this type of thing within your own web site? WellenCommunityServer 2008.5 SP2 (Build: 40407.4157)