Two problems that she doesn't get:

1. The CEIP sounds like stealing information from your computer (with your consent).  It's not literally true but for me myself I felt very uncomfortable with it and eventually disable it (I don't know if I'm doing it correctly and completely disabled it).  And honestly the message is not friendly either.  If MS is really interested then at least do it secretly (like google and amazon) and provide a 'clear' history of what has been sent.

Therefore, transparency + honestly.

2. I get the feeling that LiveMesg is not interested when they DISABLED comments on their blog!  Whether the comments are friendly or not, at least it shows that there's a generic interests in IE and it's still relevant.  Comments are the best way (and the most direct way) for your (potential) customers to tell you your problem easily.  (Who wants to do "feedback" at MS Live site anyway?  It's not only difficult but unfriendly in the way that they "explicitly" tell you they WILL NOT response to your feedback!)

Therefore, enable the comments, and let's opinion flow.  The thing worse than criticism is NO criticism.

3.  I'm still using 7.5 and I won't switch until LiveMesg provides tabbed conversation management (like Gaim).  Whoever has to manage 10 dialog boxes on the taskbar must admit it's horrible.  And if liveMesg pulls another IE7-like switch on me I will switch to Gaim and never look back.