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Hmm.. I have had no problems installing any of the new betas
–zlinko
re: Windows Live Installer problems? Try this.

I was able to install Messenger 8.5 but I was unable to install Mail. I tried all the techniqes...
–j.heyer
re: Windows Live Installer problems? Try this.

A strange experience.... I could easily install Writer, Mail. But I could not install WLM 8...
–mlc130104
re: Windows Live Installer problems? Try this.

Felu - What can i do that then? MSI (s) (30:E8) [21:56:31:031]: Original package ==> C:...
–mlc130104
re: Windows Live Installer problems? Try this.

Why delete files when there is a better way :P? 1. Remove all new Live setup-based products...
–Felu
re: Windows Live Installer problems? Try this.

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LiveSide - News blog

Windows Live Installer problems? Try this.

Posted May 31 2007, 01:07 AM by Chris with 27 comment(s)

If you are having problems installing Writer, Messenger 8.5 or Mail, in particular if the the Windows Live installer disappearing halfway through (after a Windows Vista UAC prompt if enabled), this may help.

  1. Close all Windows Live applications
  2. Navigate to C:\Program Files\Windows Live and delete the Installer folder
  3. Navigate to C:\ProgramData and delete both Windows Live Installer and WLInstaller directories if you have them.
  4. Reboot (important!)
  5. Reinstall the application you want to install

This may be an issue if you installed the leak Messenger build, as all Windows Live beta applications need to be the same language. See the Windows Live Installer FAQs for more details.

PS: If someone can tell me what the equivalent for step 3 is in Windows XP that'd be great :)

Update: Apparently step 3 for XP is to go to C:\Documents and Settings\All Users\Application Data instead of C:\ProgramData. (Thanks to DN2004 for the heads up)

Update2: There is now a more official solution to this problem. See our follow post.

Update3: there is also another fix (Thanks MeggarK) which runs as follows:

  2. Reboot
  3. Click START>Run and type 'command' to load the console.
  4. Type in:

    regsvr32 wups2.dll

    and press enter.
  5. Type exit to leave the console
  6. Download and run the windows live installer, it should now work perfectly.
Filed under: ,

Comments

otto888 wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 1:27 AM

thx! I WILL PASS THE INSTALL!

DN2004 wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 1:42 AM

in xp i think it is C:\Documents and Settings\All Users\Application Data

DN2004 wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 1:52 AM

C:\Documents and Settings\All Users\Application Data does seem to work :) Was getting this issue, delete mentioned folders from there and installed fine.

ScottIsAFool wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 1:55 AM

Excellent, thanks for that :)

Adam wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 1:59 AM

um. Im running xp home and I dont seem to have that folder

(Application data

Adam wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 2:05 AM

someone please help me..

DN2004 wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 2:10 AM

Open up internet explorer copy and paste C:\Documents and Settings\All Users\Application Data and hit enter :)

DN2004 wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 2:16 AM

Sorry forgot to mention C:\Documents and Settings\All Users\Application Data goes into the address bar and hit enter

Adam wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 2:22 AM

oh. thx  i just found out my computer was hiding hidden files and folders so i couldent see it. Thx much appreciated

rhann wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 2:26 AM

horray was driving me round the bend for last two hours

AndyD wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 3:18 AM

Thanks. :)

I didn't even have to restart after deleting.

xxdesmus wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 3:36 AM

If you REALLY want to make my month ... I can't get Windows Live Mail Desktop to load any longer. It literally worked great for about 4 months and then one day after a reboot it no longer will open up. I'll start the app, and then it just minimizes down the tray and that's it. I can't even close it without ending the task.

Like I said, if you can find out a fix for this I'd be so thrilled.

swanny92 wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 5:02 AM

Cool thanks for this. I guess in some ways installing the leaked Messenger build wasn't overly a good idea after all lol. Funny considering you only had to wait another 4 days for it to come out anyway.

rhann wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 8:20 AM

got same prob even without the leaked messenger

Inky wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 10:29 AM

Cheers Chris, worked like a charm.

Chris wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 12:21 PM

Inky - you expected anything else? ;)

xxdesmus - sounds like you need to uninstall the application and then manually remove all the registry entries relating to it. Send me an email and I'll try to help.

aho wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 1:21 PM

Thanks for this information, now it works fine for me!

Before i read this i have been trying hours trying different things to get it to work!

DavidK wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 3:27 PM

Well I found a problem... all my contacts have disappeared, none in Messenger and none in Live Mail, but they're all still in my Live Hotmail... a syncing problem I guess...

xxdesmus wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 4:51 PM

Thanks for the offer Chris. I upgraded to Windows Live Mail and it seems to be working (for the moment at least). I'll drop you an email if it decides to die again. :)

byrd wrote re: Windows Live Installer problems? Try this.
on Thu, May 31 2007 6:52 PM

Thank you, it worked for me and I was able to install WLM 8.5 and WLW (Writer) but when I tried WLM (Mail - acronym hell, here) I had to re-do it again.

Also, Writer will not open, it simply crashes. :/

rhann wrote re: Windows Live Installer problems? Try this.
on Fri, Jun 1 2007 12:18 AM

before they released these did they bother to test the installers together???

Hb8 wrote re: Windows Live Installer problems? Try this.
on Fri, Jun 1 2007 3:26 AM

Glad I'm not loosing my marbles.  Here I thought it was my system that was borked :-s

Thanks!  Will definitely give it a try on the next box.

Felu wrote re: Windows Live Installer problems? Try this.
on Fri, Jun 1 2007 10:07 AM

Why delete files when there is a better way :P?

1. Remove all new Live setup-based products, if you managed to get any installed.

2. Attempt installation of Live setup-based product (i.e. Messenger)

3. Navigate to C:\ProgramData\WLInstaller

(replacing C with your root drive letter)

4. Locate/open latest log file.

5. Search for "entering maintenance mode". If you find something similar to the following, you're affected, otherwise stop.

SI (s) (9C:DC) [23:01:39:620]: Product registered: entering maintenance mode

6. Beginning at the top of the file again, search for "Original package ==>".

7. Take note of the package, including its full path, after the ==>.

(example: C:\Windows\Installer\28cc0b.msi)

8. Close the log file, click Start, Run and issue the following command:

msiexec /x <path>

(example: msiexec /x C:\Windows\Installer\28cc0b.msi)

9. Acknowledge any prompts and the Windows Live installer (from any previous build) will be uninstalled properly. No reboot required.

10. Dance around!

mlc130104 wrote re: Windows Live Installer problems? Try this.
on Sun, Jun 3 2007 4:02 PM

Felu - What can i do that then?

MSI (s) (30:E8) [21:56:31:031]: Original package ==> C:\DOCUME~1\user\LOCALS~1\Temp\{3FABE7A2-67E8-4D9E-965E-3C0D629A2079}\dashboard.msi

MSI (s) (30:E8) [21:56:31:062]: Package we're running from ==> C:\WINDOWS\Installer\a028da.msi

A interesting path

mlc130104 wrote re: Windows Live Installer problems? Try this.
on Sun, Jun 3 2007 4:17 PM

A strange experience....

I could easily install Writer, Mail.

But I could not install WLM 8.5...

Although tried many times...

j.heyer wrote re: Windows Live Installer problems? Try this.
on Mon, Jun 4 2007 3:47 AM

I was able to install Messenger 8.5 but I was unable to install Mail. I tried all the techniqes listed above and I was unable to get it working. Any help would be appreciated.

zlinko wrote re: Windows Live Installer problems? Try this.
on Mon, Jun 4 2007 6:30 PM

Hmm.. I have had no problems installing any of the new betas

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