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re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
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Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile

After today's reports by users on MoDaCo that Windows Mobile and Symbian users were all seeing notifications informing them to sign up to a trial period for Windows Live Mobile Messenger, we've received a statement back from Microsoft after our original post.  Here's what Matt Champagne, Director of Windows Live Mobile Services said:

"This week we rolled out a direct-to-consumer billing service for the Windows Live client on Nokia S60 in the UK and Sweden. Although we are considering doing the same at a future time for Windows Mobile, this has not been implemented – however, something happened and many of you saw a trial message on Windows Mobile devices. Windows Mobile customers shouldn’t have received any notifications of a 30-day trial and we are working as quickly as possible to correct this.

As you may know, we offer Messenger services through mobile operators on lots of handsets, not just Windows Mobile. Traditionally, customers have been billed by their mobile operators for many of these services, either directly or through their data package."

So Windows Mobile users can breathe a sigh of relief for the time being as the notifications they are seeing are just an error, or at least that's what we're being told.

In addition, Microsoft confirmed although pricing will vary by country, the approximate cost will be €2. The rollout for Symbian users looks set to be as follows:

Phase 1: Direct Consumer billing begins in 10 markets January-March 2008 (Sweden, UK, Spain, France, Germany, Denmark, Finland, Netherlands, Norway and Australia)

Phase 2 : Direct Consumer billing begins April-June 2008 (Belgium, Ireland, Portugal, Austria, Switzerland)

Any other questions drop them below and we'll see if we can get some of them clarified.

Comments

WyzyrdMyrrlyn wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-10-2008 3:36 AM

thats a relief.

Alex wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-10-2008 3:38 AM

Billing Windows Mobile-users for Windows Live sounds absurd, I've already paid for the device and it's operating system.

The desktop client is free, but ad-supported. There are much more users of the desktop client than there will be mobile users, so I don't expect much income from mobile users.

It won't boost mobile Messenger usage either as there will be no easy way to connect. Yeah, I can use mobile eBuddy, but I have a client on my phone, why shouldn't I be able to use it?

njmarchetti wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-10-2008 4:41 AM

It is absolutely insane that MS would start charging for these services direct to consumer.  I have a hard enough time convincing people to use Messenger now and it is totally FREE!!

Also, if they also plan on charging for mobile access to Live Mail and contacts then they need a realitity check.  Hotmail doesn't even offer POP access unless you pay for Plus $20/yr.  To think that there would be no free mobile access to Live/Hotmail is an absolute deal killer for a product that is trying to compete with GMail and others.

Chris wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-10-2008 8:39 AM

njmarchetti it just seems to be a focus on messenger usage, however given there is a perfectly adequate mobile webmessenger I'm still not sure why you would..

foaf wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-10-2008 10:21 AM

After putting full loyalty into Windows Live services for the past year its a reality check for myself and a reminder not to solely support a single company for all your communications channels.

The fact that they couldn't think of any way to use text based ticker ads or something similar is also dissappointing.

Unfortunately time to export my contacts and keep my eye out for a worthy competitor (or maybe just a free mobile IM client).

Pumpiron579 wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-10-2008 1:24 PM

Wow, this is the first I have heard about "Charging for wlmobile Messaging"  as soon as they do, I will not use it. nice to have on your phone but it is not worth paying for it,. Too many users allready do not want it on there phone, now having to pay for it?????

quikboy wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-11-2008 4:34 AM

If that idea really is implemented here sometime, that would be a big mistake.

I could see a big surge in Google & Y! Mobile apps. Live will have to offer it back for free again, but most people will have already lost confidence by then.

Dumb move on Live's part. Windows Live is suppose to be mainly free services for users. Doing this will just hurt MS's reputation more than it should.

Though the last statement in the quote, "Traditionally, customers have been billed by their mobile operators" sounded interesting. Does that mean paying the Live Service to do things, will actually be more cheaper than depending on mobile operators? Would paying $2 be worth it to IM, read e-mail, and do all those other Live services without being charged by your mobile operator?

ChaosAngelic wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-11-2008 2:21 PM

"Though the last statement in the quote, "Traditionally, customers have been billed by their mobile operators" sounded interesting. Does that mean paying the Live Service to do things, will actually be more cheaper than depending on mobile operators? Would paying $2 be worth it to IM, read e-mail, and do all those other Live services without being charged by your mobile operator? "

That's a good point, quikboy.  If that was the case I'd be more than happy to pay the $2.  Don't think Verizon would let me do that though.

The difference here is the OS.  Symbian is used almost exclusively for mobile phones, whereas Windows Mobile is still used on standard Pocket PCs.  If the charge covers access fees only, then I'd be glad to pay for it.  If, however, the charge is only for access to the Live network on a mobile device, then I say this is a bad idea.

BeauG wrote re: Microsoft confirms Symbian mobile messenger charges - Nothing decided yet for Windows Mobile
on 01-13-2008 5:52 AM

I'm just hoping they'll release a fully featured iPhone/iPod Touch client when the SDK comes out.

I've tried the webmessengers, and they kinda suck tbh.

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