LiveSide - News blog
by
Kip Kniskern on
16 Feb 2010, 07:45 PM
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Just a follow-up on this morning’s Live ID sign in issues, the problem lasted for about an hour, as explained by Arthur de Haan on the Inside Windows Live blog:
As some of you may have noticed (we heard from you on Twitter!) we had an issue with the Windows Live ID service between 9 and 10AM PST this morning. Due to the failure of one server, Windows Live ID logins were failing for some customers, and this increased the load on our remaining servers. We took the problematic server offline and brought a new server into rotation. We identified the root cause and fixed it in less than an hour, but it took a while to resolve the logjam that had built up in the meantime, and to redistribute the load to normal levels.
As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again. We’re very sorry for the inconvenience this may have caused to you, our customers and partners.
We just want to congratulate the folks at Windows Live at being forthright with an explanation here and on Twitter earlier. It really does make a difference to hear what happened, and to know that you’re listening!