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re: The Windows Live Effect - split from services to succeed?

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re: The Windows Live Effect - split from services to succeed?

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re: The Windows Live Effect - split from services to succeed?

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re: The Windows Live Effect - split from services to succeed?

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re: The Windows Live Effect - split from services to succeed?

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OurView: The Opinion Blog

The Windows Live Effect - split from services to succeed?

If you looked back 18 months at the discussion around Windows Live, MSN and Microsoft's search strategy, the current market-share situation is almost counter-intuitive to what was largely expected. They area of most focus has been search, yet despite large improvements made by the Live Search team, Microsoft search share has only stabilised or grown slightly depending on which web-measurement firm you consider.

The most recent Live Search review I read was from ZDNet, and they praised the new UI, features and vertical search engines available from Live Search. Larry Dignan even went so far as to say "Overall, Windows Live Search is a viable competitor to Google–even if it doesn’t get credit for it." Indeed the biggest difficulty for Microsoft seems to be in achieving recognition for a quality search product and so converting users away from Google, something that the Live brand has failed to achieve so far.

In contract, MSN pre-Berkowitz was largely predicted to die a slow death, unsurprising given that it was losing some of its most popular services to Windows Live. Checking out the stats on Alexa shows this hasn't been the case, with MSN now having more reach than both Yahoo and Google due to good performance in the first 6 months of this year. Some of this must be credited to the improvements delivered by the various MSN teams as part of "The January Effect".

Alexa Traffic Graph

There is the new MSN UI, sleek and with easy navigation between sites it shows a marked change from the previous UI which was cluttered and confusing. Indeed tweaks to the UI are still being made in order to increase user satisfaction, though you may not have noticed the changes. For the past few months MSN has been trialing some new homepage options, including a new "widescreen page" (Homepages A,B,C). Across the various MSN sites there have been new features launched, in particular polls, ratings and forums, all designed to increase user interaction. Then there are the new sites MSN is trialling such as MSN Reporter and the new MSN A-List, a site showing "What's Hot" on MSN right now and similar in nature to Google Trends.

While 2007 has been a good year so far, the MSN Entertainment section has a key role to play over the rest of the year. There is the Live Earth portal on which focus will peak next month as the seven international concerts designed to raise awareness of global warming take place. The key issue going forward is how popular MSN Soapbox can become, with more integration between existing Windows Live services essential if it is to stand any chance of challenging YouTube.

So far it looks like the decision to split content and services was a good one. Who knows, maybe the decision to split search and services will also deliver.

Comments

brianm76 wrote re: The Windows Live Effect - split from services to succeed?
on Mon, Jun 11 2007 3:10 PM

I still beleive Microsoft will need to come up with a catchy name for their search offering or it will never be able to complete.  As we all know, Google is a household name and is even being mentioned in movie after movie (e.g. "Knocked Up").  What would you rather say let's Live Search it, or let's Google it?  Have to admit is sounds better.  I don't have any ideas on what Microsoft could name it's search offering and I doubt they will ever change it but I belive this to be the only way to gain on Google.  No matter how good their search becomes, until you make it fun and easy to say, people are going to flock to it.  

reguser wrote re: The Windows Live Effect - split from services to succeed?
on Mon, Jun 11 2007 5:59 PM

I  agree 100%. Biggest thing that will turn around the entire outlook towards Live Search, is a cool new name, something that sits on people's tongues. Zune and XBox were a step in the right direction.

LosHavros wrote re: The Windows Live Effect - split from services to succeed?
on Mon, Jun 11 2007 6:53 PM

I agree with reguser, Microsoft's search offering needs a single, cool, quirky name (like google) to get into peoples' collective subconcious.

Krampster wrote re: The Windows Live Effect - split from services to succeed?
on Mon, Jun 11 2007 6:57 PM

I think it's remarkable to notice how long it took for people to start using Google.  Notice from the chart that Google nearly doubled its reach in 2005 alone.  And that was with Google already having a significantly better search engine than anyone else.  I'm not surprised to see things evolve so slowly at Windows Live, when as far as search is concerned it's clearly not *significantly better* than any competitors.

I think people have a tendancy to overestimate how quickly traffic follows innovation. That's probably more true with tech saavy users and teens, but not with your typical hundred million internet users.

Chris wrote re: The Windows Live Effect - split from services to succeed?
on Tue, Jun 12 2007 2:29 PM

Krampster - nice point. I guess that makes MSN's rise even better then.

Any suggestions on what to rebrand Live Search?

OceanMotion wrote re: The Windows Live Effect - split from services to succeed?
on Wed, Jun 13 2007 1:19 PM

Coming up with decent name branding has been one of Microsoft's major problems. Too long, unoriginal and forgetful.

Windows Live Search should be called "Wise" Windows Instant Search Engine.

What do you think ?

OceanMotion wrote re: The Windows Live Effect - split from services to succeed?
on Wed, Jun 13 2007 1:25 PM

Hmm, no edit. Just want to add something.

It is the internet after all, wealth of information and experiences at your fingertips.  

OceanMotion wrote re: The Windows Live Effect - split from services to succeed?
on Wed, Jun 13 2007 1:26 PM

WISE up. I'm loving it already. :D

OceanMotion wrote re: The Windows Live Effect - split from services to succeed?
on Wed, Jun 13 2007 1:41 PM

Actually just change Instant with Internet. or use both. One for the desktop and one for the Internet.

"Wise" Windows Internet Search Engine

"Wise" Windows Instant Search Engine

Chris wrote re: The Windows Live Effect - split from services to succeed?
on Wed, Jun 13 2007 4:00 PM

Interesting suggestsions, but I doubt MS would want to dilute the "Windows" brand name even further. They've removed it from search already - "Live Search".

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